Case Manager

**Job Title**:Case Manager, Addictions Program

**Job Posting #CM-ADD-013/2025-26**

**Date Posted**: May 23, 2024

**Reports to**:Supervisor - Addictions Program

**Position Type**: Full Time

**Date Closed**:May 30, 2025

**About Organization**:
Punjabi Community Health Services (PCHS) is a pioneer community-based not-for-profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 35 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited. PCHS is a 2SLGBTQ sensitive organization.

**About Position**:
Sahara Addictions Program provides assistance and support to clients and their families dealing with addiction challenges. The program focuses on supportive counseling, and outreach to increase access to additional community-based services using various therapeutic approaches, guided self-change, relapse prevention, link to primary care if needed, follow-up, and aftercare. The goal is to have access to holistic supports that address the underlying factors leading to addiction. The Addictions program accepts referrals from hospitals, community organizations, health practitioners, families, friends, or self-referrals.

The Addictions Case Manager will provide initial and ongoing assessment, treatment planning, brief intervention, and supportive counseling to assist the individual in developing skills to manage substance abuse and related problems. Services will be provided in individual, family, and group formats. Activities will include addiction treatment, family intervention, relapse prevention, follow-up, and aftercare.

**Why Work at PCHS**:

- 3 weeks’ paid Vacation to start; 4 and 5 weeks after 3 and 4 years of continuous service (pro
- rated)
- 7 days’ paid Personal Time on pro-rated basis
- Comprehensive Benefits package (including coverage towards fitness memberships and winter tires)
- Employee Assistance and Family Assistance Plan
- Various employer-paid training programs and professional development opportunities
- Develop and network through robust community and partner events
- Mileage reimbursement as applicable
- Free on-site parking
- Hybrid work model (conditional on nature of services and funding agreements)

**Qualifications**:

- University degree and or Community College Diploma in social services or related field or combination of equivalent education and work experience
- Minimum 2 years related experience in direct service delivery to individuals with severe addiction issues
- Excellent knowledge of substance use and co-occurring issues
- Strong client engagement, case management and group facilitation skills
- Demonstrated ability to provide supportive counselling
- Awareness of the systemic issues of racism, oppression, poverty, and marginalization
- Knowledge of various philosophies regarding substance use, with a balanced approach
- Evidence of very sound assessment, organizational and prioritization skills with the ability to work well in stressful situations
- Understanding and knowledge of the diverse communities with an emphasis on the South Asian Community
- Demonstrated ability to be flexible and cope with ambiguity in the system
- Demonstrated ability to intervene effectively in clinical situations requiring the management of disturbed behavior
- The ability to work with clients of diverse cultural and social backgrounds is necessary
- Consistent commitment to professional development
- Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community
- Demonstrated ability to use computer programs for data entry for assessments
- Proficiency in a second language would be an asset
- Certification in GAIN Q3 MI ONT is a vital asset
- Strong interpersonal skills, be able to work independently and within a team
- Ability to communicate effectively (written and verbal), including presentation skills
- Familiarity with Cloud technology and SharePoint will be an asset

**Requirements**:

- Preferred Registered Health Professional and adhere to standards of practice as per designated college
- Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance
- A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
- Current CPR and First-Aid certification
- Vaccines (COVID-19 and others) are encouraged..

**Key Responsibilities**:

- Engage with clients to conduct comprehensive assessments for substance use, emotional, and other social determinants of health
- Conduct risk and psychosocial assessments using appropriately validated tools
- Facilitate group sessions
- Prepare treatment plans tailored