Project Coordinator

6 days ago

Winnipeg, Canada ROBINSON Full time

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.
Reporting to the Branch Manager, the Project Coordinator is responsible for supporting the electrical sales team in the coordination of ordering and delivering customer orders. Acting as a liaison between our vendors and customers, the Project Coordinator will monitor and follow up on the status of various orders to ensure they are delivered correctly and on time.
**What you will do**:

- Maintain and manage all project orders
- Coordinating customer ordering and delivery of customer orders
- Follow-up with vendors on issues related to customer's orders
- Communicate and exchange information with customers, suppliers, contractors, and company sales staff to ensure project is on track
- Provide product specification packages to customers
- Answer customer inquiries
- Prepare quotes for customers
- Coordinate product deliveries to job sites
- Schedule orders based on customer requirements
- Take deposit on orders for non-account customers
- Notify Outside Sales of any issues with orders
- Coordinate with manufactures and reps on delivery time and product availability
- Source alternative product, if required
- Process customer returns with the approval of the Outside Sales representative
- Act as a point of contact for billing inquiries for projects
- Help with branch calling queues

**About you**:

- Post-secondary business degree or diploma or equivalent
- Proficient with computers
- Excellent interpersonal skills
- Strong communication skills, written and verbal
- Detail-oriented aptitude
- Plumbing or lighting product knowledge would be considered an asset
- Experience working with Eclipse an asset

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

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