Principal Systems Administrator

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
Opentext Cloud Services is seeking a Cloud Systems Engineer. Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services. Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with willingness to undertake new challenges.

**You are great at**:

- Providing high quality technical support, effectively analysing issues, providing issue resolution, and customer notification.
- Actively participates in self-improvement, process, and technology training programs.
- Continually strives to expand comprehension of troubleshooting methodologies
- Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
- Submit and provide new content to knowledge base.
- Work on-time resolution and quality compliance of escalated tickets or incident as per the agreed SLA.
- Participate in documentation and product review
- May provide technical leadership and training for new and existing products within technical area
- Perform other/additional duties and projects that may be periodically assigned.
- Have financial and cost benefit knowledge.

**What it takes**:

- Providing insightful analyses on the efficiency, quality and economics of Cloud Operations based on empirical data.
- Developing standards and high-level architecture designs.
- Recommending and acting to direct the analysis of and solution to problems.
- Providing visibility to impediments/risks and helps eliminate them.
- Design and build enterprise technology solutions to meet the needs of a dynamic business.
- Push the team to continuously improve and expand our tooling and services with an eye towards self service, reliability, and efficiencies at scale.
- Build, maintain, and improve automation that manages our infrastructure as code.
- Exemplify our core values of putting members first, operating with a bias for action, empowering teams of smart creatives, and embracing a “together we go far” mentality and Strong ability to multi-task and prioritize work effectively.
- Work with Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure internal end users to address billing issues and gather valuable feedback.
- Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations.
- Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
- Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
- Support recurring and ad hoc reporting for various internal/external stakeholders.

Required Qualifications, Skills:

- 5+ years of experience with managing operational cloud and related projects
- Solid experience managing, monitoring, and supporting high traffic environments.
- Experience collaborating with Web/Software Development /Engineering and Architecture teams.
- Experience working with diverse teams on project management capacity to improve operationalization.
- Experience capacity planning and auto scaling infrastructure.
- 5+ years of experience with AWS, GCP, or Microsoft Azure.
- Experience with GCP, AWS, Azure
- Experience with GCP, AWS, Azure permission and role management
- Experience with GCP, AWS, Azure project / Account / Subscription creation
- Experience with Cloud Networking
- Experience with Kubernetes (AKS, EKS, GKE).
- Experience with CodeBuild, CodePipeline, StepFunctions, and CodeCommit.
- Experience with CI/CD Pipelines
- Experience with Control Tower and Customizations for Control Tower (CfCT).
- Experience with Service Control Policies.
- Experience with Security Hub, GuardDuty, and Config.
- Experience with CloudTrail and Logging.
- Some scripting/programming in a language like Python, YAML, JSON, BASH, or PowerShell.
- Experience with Terraform, Packer, and AWS CloudFormation.
- Experience deploying and supporting Linux and Windows servers.
- Experience designing and operating platforms to support off-the-shelf software.
- Experience troubleshooting IAM access issues, with monitoring and reporting.