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Dispatcher/customer Service

2 weeks ago

Mississauga, Canada Liftow Limited Full time

**About Liftow**

Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.

**Liftow Offers**
- Competitive salary
- 3 weeks’ vacation
- Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
- Paid Sick Days
- RRSP Match
- Advancement opportunities
- Extensive hands-on Training program

**Position Summary**

The Dispatcher is responsible for scheduling technicians’ jobs with customers (internal and external), ensuring Liftow’s commitment standards are being met.

**Specific Accountabilities**
- Plan, coordinate service calls, and communicate with Parts Department, Sales Reps, available Road Technician and Customers for all necessary follow up repairs
- Respond to customer communication for all service requirements
- Update tracking sheet accurately and consistently
- Create work orders at the time of taking a call with correct details needed
- Handle calls on a priority basis
- Schedule technicians in designated areas/customers as much as possible
- Update customers with ETA
- Plan technician’s workload in advance and in consultation with technician prior to committing to a customer ensuring they have parts on hand prior to dispatching
- Schedule and maintain PM’s
- Follow up daily on all jobs that have outstanding parts
- Ensure customers protocols and expectations are passed onto technicians
- Dispatch technicians at the end of every day for work next day
- Advise Service Manager, ASR and/or Service Coordinator of customer issues and/or concerns.

**Education & Work Experience**

Post-secondary diploma in Supply Chain and/or 1-2 years’ experience as a Fleet Dispatcher

**Competencies and Skills**
- Demonstrated ability to manage multiple projects concurrently.
- Demonstrated ability to meet deadlines and work in a fast-paced environment
- Excellent verbal and written communication skills
- Excellent interpersonal and leadership skills with the ability to resolve issues with drivers, colleagues, etc.
- Proficient in the use of MS Office - Word, Excel, and Outlook

Salary commensurate with experience.

**Job Types**: Full-time, Permanent

**Salary**: From $52,500.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 2 years (preferred)
- customer service: 4 years (preferred)
- office administration: 2 years (preferred)

Work Location: One location