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Call Center Agent

2 weeks ago

Halifax, Canada Chats Cloud Cover Full time

**Job Title: Call Center Agent**:
**Location**: Halifax, NS
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Answer inbound calls and respond to customer inquiries professionally and efficiently.
- Make outbound calls to customers for follow-ups, feedback, or promotional purposes.
- Provide accurate information about products, services, and company policies.
- Record customer interactions and details of inquiries, complaints, or comments in the CRM system.
- Maintain a high level of professionalism, empathy, and patience with each customer interaction.
- Meet or exceed individual and team performance metrics, including call handling time, response quality, and customer satisfaction scores.
- Participate in team meetings, training sessions, and performance reviews.
- High school diploma or equivalent (Associate's or Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Customer-focused with a positive attitude and the ability to handle challenging situations.