Lbm Sales Associate Part-time

4 days ago

Annapolis Royal, Canada Lawrie Group of Home Hardware Stores Full time

Are you a detail-oriented individual with a passion for construction, building projects and customer service? Do you have a keen eye for accuracy and enjoy working in a dynamic team environment? If so, we invite you to join our team as a part-time LBM Counter Salesperson at Annapolis Home Hardware Building Centre store.

The LBM (Lumber and Building Materials) Sales Associate is responsible for providing prompt, courteous, and efficient service to customers, advising them on appropriate merchandise and related items. They must be familiar with pricing, local building codes, types of building permits issued, and be able to prepare quotations. The LBM Sales Associate must perform all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

**Responsibilities**:
**Responsibilities**:

- Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.
- Determine customers’ needs by asking open-ended questions.
- Collaborate with customers to gather project details, specifications, and timelines.
- Communicate product knowledge to the customer as appropriate.
- Communicate effectively and collaborate with team members, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc.
- Process special orders for non-stock or out-of
- stock items.
- Be familiar with and maintain up-to-date information on pricing.
- Be familiar with local building codes and types of building permits issued.
- Be familiar with prices, practices, and policies of the company’s competitors.
- Help customers solve building problems.
- Keep up to date on practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Resolve customer complaints.
- Be familiar with current yard inventory and surplus items.
- Make suggestions for rule or policy changes when such changes would improve sales, profits, efficiency, morale, and / or operations in general.
- Maintain professional confidentiality of all store and customer records.
- Work on additional duties and assignments within the store as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management to have the situation corrected.

**Qualifications**:

- 5+ years of proven experience in building supply estimating, preferably in a retail or construction industry setting
- High School graduation or equivalent
- Retail experience is an asset
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Excellent communication skills
- A customer-centric mindset with a focus on providing exceptional service and building lasting relationships
- Good mathematical skills
- Willingness to continually develop professional skills and knowledge base
- Excellent verbal and written communication skills to interact with customers, vendors, and co-workers
- Detail-oriented with a high level of accuracy and willingness to take initiative, along with high level of integrity and professionalism
- Excellent problem-solving skills with strong ability to find solutions that align with customer requirements.
- Ability to learn and navigate vendor software portals5+ years of proven experience in building supply estimating, preferably in retail or construction setting

**Job Type**: Part-time

Pay: $18.00-$23.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Store discount

Work Location: In person

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