Customer Service Representative

5 days ago

Hamilton, Canada RTC Appliances Full time

Job Description: Customer Service Representative

**Duties**:

- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Assist customers with product information, order status, billing inquiries, and general account support
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers

**Requirements**:

- High school diploma or equivalent required; college degree preferred
- Previous customer service experience in a fast-paced environment is highly desirable
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Ability to work independently as well as part of a team

We offer competitive pay, comprehensive benefits package including medical and dental. Join our team of dedicated professionals who are passionate about providing exceptional customer service.

Pay: $20.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking

Ability to commute/relocate:

- Hamilton, ON L9C 2Y8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

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