Workforce Specialist

2 weeks ago

Halifax, Canada Eastlink Full time

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

**Duties and Responsibilities**:

- Provide real-time support to operations and contractor technicians
- Identify process and/or training gaps through daily interactions with field operations
- Provide feedback in order to facilitate process improvements
- Take initiative to support continual improvement
- Key feedback channel for system and service issues
- Interacts with other Eastlink departments to resolve customer issues quickly and with 1st call resolution

**Qualifications**:

- 1-2 years’ experience providing technical related support in a service related organization
- Customer Service Focused
- Time Management Skills
- Strong Communications skill, both written and oral
- Flexible / Adaptable
- High sense of Accountability
- Technically inclined; Excel, word, and outlook usage is high and will need to be comfortable learning and working with our internal software programs.
- Intermediate knowledge of telecommunications and the cable / entertainment business an asset
- Ability to work in a 7 day /week, multi-shift environment

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here

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