Road Claims Representative

About Portage Mutual
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.
People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support hybrid work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.
**What You’ll Do**:
Operating with the utmost good faith and the customer’s interests in mind, the Road Claims Representative will directly investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices of the Company. They must have knowledge in property, automobile and/or liability insurance. The Road Claims Representative will attend the loss site, gather details of the loss, secure statements, review scopes, and work closely with both customers and service providers to bring claims to resolution.
The individual will analyze coverage and determine eligibility, and inform customers and brokers of the findings both verbally and in writing. They identify risks requiring underwriting reviews and notify underwriting accordingly. The Road Claims Representative will focus primarily on fire, water and weather claims. They may conduct task investigations for the benefit of the Claims Examiners or Telephone Road Claims Representatives.

**Responsibilities**:

- Review new losses and prepare investigation plan.
- Contact the insured to discuss loss details and arrange inspection appointment.
- Attend loss scene to confirm facts of loss through various investigation methods.
- Work with policyholder to explain claims process to ensure efficient claims experience.
- Secure statements with policyholders, third parties, independent witnesses as necessary.
- Secure photographs and diagrams of loss scenes.
- Collect evidence to preserve subrogation as necessary.
- Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.
- Evaluate liability and identify subrogation opportunities.
- Identify salvage opportunities and ensure efficient disposal.
- Obtain officials reports
- policy, fire and medical providers.
- Obtain details of overall risk and relay any potential hazards/concerns to underwriting.

**Requirements**:

- Minimum of 5 years experience in the insurance industry in Property Claims.
- Excellent verbal and written communication skills.
- Exceptional organizational skills and attention to detail.
- Excellent time management skills and ability to meet deadlines.
- Adaptable with a “thrive mindset” and ability to work in a fast-paced changing environment.
- Extremely proficient with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) with the ability to learn new or updated software.
- Prior experience with Guidewire Suite an asset.
- High School diploma required.
- Post Secondary education preferred.
- CIP or currently working towards completion.

**What We Offer**:

- Hybrid Work Arrangements
- Learn, Grow and Development Opportunities
- Competitive Compensation Package of Salary plus an Incentive Plan
- 24/7 Employee and Family Assistance Program
- Health, Dental, Critical Illness and Group Life Insurance Coverage
- Defined Contribution Company Pension Plan
- Paid Personal Days in addition to Vacation Time

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).