Customer Success Coordinator

**About us**:
We are an innovative technology service provider to the transportation industry across North America. We are disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective technology solutions to commercial vehicle operators and carriers throughout the United States and Canada. We are on a mission to revolutionize highway safety and efficiency and we are looking for great talent to be part of our success story

**About the role**:
The Customer Success Coordinator is an integral part of the Customer Success Team. Working closely with the Customer Success Managers (CSM's) and Sales team, the Customer Success Coordinator is responsible for supporting the CSM's to provide ongoing support to new and existing customers.

**Location**: Head Office, Edmonton

**Report to**: Director, Customer Success

**Direct reports**: None

**Key Responsibilities**:

- Prepare and distribute welcome kits and training materials for new and existing customers.
- Work with customers to obtain expired vehicle registration data.
- Manage the customer portal onboarding file creation process.
- Activate and de-activate trucks on behalf of and upon the request of customers.
- Ensure the system is updated with relevant missing vehicle data.
- Create new customer records and update subscription information as required.
- Generate reports from various systems such as the CRM, customer portal, and customer success system.
- Investigate any data anomalies and take relevant corrective action.
- Support CSM's with trade show prep (including attendee lists, scheduling meetings, organizing marketing collateral).
- Generate business review and kick-off call slide decks on behalf of CSM's.

**By joining us you'll enjoy**:

- Competitive compensation package, including benefits
- Open vacation program with unlimited vacation days
- Employee stock options
- Opportunities for growth, professional development and advancement within the company
- Inclusive, collaborative culture.
- Employee recognition & employee referral program
- Social initiatives and battles in the office - pickle ball, basketball, ping pong, foosball, darts, you name your game

Work with us because you believe in what we do.
Want to be part of a team whose mission is to save lives by reducing commercial transportation fatalities? How about being part of a tech company that will, again, disrupt the industry with a radical new idea? Want to experience what it’s like to work in a silicon-valley, start-up-like organization? Although technically, we have been in business for over 15 years, we are proud to have maintained a start-up feel with each team member acting like owners modeling our values:

- Create Exceptional Experiences. Think like a customer, colleague, partner, and stakeholder. Strive to go above and beyond and have a positive impact on others.
- Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek way to enable success. Operate with speed, agility, and excellence.
- Empower and Lead. Take initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas and give constructive feedback. Encourage others to do the same.
- Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things. Foster innovation with diversity of thought. Merit ideas, not titles, and learn from failure.
- Cultivate Relationships. Build credibility and influence with integrity, honesty, and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.
- Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.
- Play as a Team. Navigate with genuine, care, respect, and inclusiveness. Create momentum through collaborative partnerships. Celebrate successes and have fun.

Our Journey and Culture
As an organization, our innovative and collaborative culture is woven into the fabric of our DNA and seen through our interactions with one another. Our teams work together to solve problems that have a real-world impact, with all voices being heard at the table, and we believe respectful and inclusive idea-sharing is fundamental to our ability to continue to push into uncharted territories. Our roots are deep with almost 20 years of cultivating relationships and expertise, and our footprint across North America is a testimony of our ability to disrupt the industry and change the game. Our incredible journey has been built with teamwork, creativity, and humbly brilliant people ready and willing to explore new possibilities together.

Drivewyze is an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.