Bilingual Implementation Specialist- Dec 2023/may

3 days ago

Dartmouth, Canada ADP Full time

Related Searches: Entry-Level, Implementation, Consulting, Resume, Interview, Job Description, Position, Jobs, Work, Customer Service, Project Management, Systems Integration

**Unlock Your Career Potential: Implementation at ADP.** Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

**ADP is hiring an Implementation Specialist I.** In this position, you'll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our
**CORE** values:
**Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.**

**RESPONSIBILITIES**:

- Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectations
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Work under direct supervision to resolve issues and provide solutions, with guidance
- Engage with client throughout implementation, until client is successfully running ADP solutions
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

**QUALIFICATIONS REQUIRED**:

- 0 to 2 years of experience working in a client service environment
- High school diploma or equivalent in education and experience
- Bilingual in English and French
- Bachelor's degree
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work as part of a team to accomplish tasks
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent communication skills both verbal and written
- Proficient using Microsoft Office

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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