Customer Service Representative

2 weeks ago

Longueuil, Canada uBreakiFix Full time

Key Responsibilities:

- Greet and welcome customers and assess their device repair needs in both English and French.
- Promote and sell our repair services, accessories, and protection plans to customers.
- Demonstrate knowledge of our repair services and products, including pricing, options, and warranties.
- Provide accurate and timely estimates for repair services and complete transactions using our point-of-sale system.
- Maintain a clean and organized store, including the display and inventory of products and accessories.
- Follow up with customers after the repair to ensure their satisfaction and build long-term relationships.
- Stay up-to-date with industry trends, new products, and competitors to provide valuable insights and recommendations.
- Achieve and exceed sales targets, including individual and store sales goals.
- Collaborate with other team members to ensure a seamless customer experience, including repairs, technical support, and customer service.
- Maintain accurate records of customer interactions and sales activity using our customer relationship management system.

Qualifications:

- Fluency in English and French.
- Excellent communication, negotiation, and interpersonal skills.
- Previous experience in sales or customer service is preferred.
- Ability to learn and demonstrate technical knowledge of our repair services and products.
- Strong computer skills, including experience with point-of-sale systems and customer relationship management software.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent.

We are committed to providing a dynamic and engaging work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for sales, we encourage you to apply.

**Job Types**: Full-time, Permanent

**Salary**: $14.75-$16.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

**Education**:

- Secondary School (preferred)

Work Location: One location

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