Front of House Supervisor

5 days ago

Edmonton, Canada Stacked Pancake & Breakfast House - Eversquare Full time

**The Company**

Stacked Pancake & Breakfast House is a fast-growing Canadian breakfast and lunch chain with over 100 locations nationwide. Known for its welcoming atmosphere and excellent service, Stacked continues to expand, bringing quality dining experiences to communities across Canada.

**Position Summary**

The Front of House Supervisor role involves overseeing breakfast and lunch service, ensuring food quality and presentation standards, and maintaining a clean and organized restaurant. Responsibilities include inventory management, staff training, scheduling, ordering, and financial balancing for the front-of-house (FOH). The position also requires supervising service staff, assisting with reservations and customer inquiries, and coordinating with the owner on operational issues.

**Duties and Responsibilities**

The duties and responsibilities of this role include, but are not limited to, the following:

- Oversee breakfast and lunch service, ensuring food quality, presentation, and customer satisfaction.
- Maintain a clean, sanitized, and organized work environment in compliance with health and safety regulations.
- Ensure proper storage of food and supplies while monitoring inventory and managing shortages.
- Train and mentor new staff, franchisees, and corporate employees to uphold company standards.
- Supervise FOH staff to ensure excellent customer service.
- Manage FOH operations, including ordering supplies, scheduling, and balancing accounts.
- Assist hosts with reservations and customer inquiries, both in person and over the phone.
- Communicate with the owner regarding operational issues, stock shortages, scheduling, and other concerns.
- Organize and lead bi-monthly staff and manager meetings to discuss performance, updates, and improvements.

**Minimum Requirements**
- Management experience.
- Excellent customer service skills.
- Ability to work in a team environment.
- Strong communication skills.
- Ability to multitask in a fast-paced environment

**Working Conditions**
- This is a full-time position, requiring early morning availability as our restaurant focuses on breakfast service.
- Must be available to work weekends and holidays as needed.
- Ability to stand for extended periods of time.
- Ability to lift up to 40 lbs.

NOTE: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder may be revised or modified at any time by the Company without prior notice.

Pay: $17.00-$18.00 per hour

Expected hours: 30 - 44 per week

**Benefits**:

- Store discount

Ability to commute/relocate:

- Edmonton, AB T6H 5C3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Restaurant management: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Food Safety Certification (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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