Supervisor Operations

1 week ago

Kelowna, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure
- Complete shift briefings to ensure the effective communication of relevant information to all employees
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries
- Hold drivers accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate
- Maintain a clean and safe work environment
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws
- Assumes additional related responsibilities as required

EDUCATION/EXPERIENCE
- Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience
- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role

**CORE COMPETENCIES**:

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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