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Boutique Sales Manager

2 weeks ago

Ottawa, Canada Revelle Bridal Full time

**Role **As Revelle’s Boutique Sales Manager, you will effectively lead, develop and support the Bridal Stylist sales team to meet and exceed sales goals and productivity targets, build and generate customer relationships and deliver exceptional customer service. The Sales Manager is a motivational and inspiring team leader who has excellent customer service abilities and knows how to leverage the sales team by empowering them and developing them to provide the most incredible customer service. As a mentor and coach to the Stylist team the Boutique Sales Manager is responsible for supervising, assigning, and coordinating the activities of the sales team in order to assist customers in their wedding dress shopping journey. The Boutique Sales Manager is an individual who builds a positive and welcoming store environment that delivers a flawless customer service and sales experience through the development of the Boutique's guidelines relating to sales practices, designer and product knowledge as well as the creation of beautiful store visual standards, execution of sales promotions and marketing. The Boutique Sales Manager role has a positive impact on the entire Revelle Bridal team, our clients, guests, suppliers and the local wedding industry community as a whole.

**Duties and responsibilities**

SUPERVISORY / MANAGERIAL FUNCTIONS
- Managing, coordinating and assigning the activities of the Bridal Stylist sales team
- Assisting with assigning duties and tasks to the Bridal Stylist Sales team
- Assisting with the hiring of new staff and developing adequate training guides and manuals for incoming hires
- Training of new bridal stylist sales staff including on the job training and job shadowing
- Managing schedule blocks and fitting room blocks
- Creating and assigning specific tasks for Bridal Stylist sales team and support staff
- Monitoring bridal stylist sales staff and reporting on individual performance

BOUTIQUE OPERATIONS
- Opening and closing the boutique during specified hours of business operation according to internal opening and closing procedures
- Maintaining cleanliness and order in the boutique, including desk area, office area, storage area, fitting rooms, bathroom and general shop area
- Ensuring the boutique always looks its best at all times and that visual standards and image of the boutique, including store displays, signage, and product merchandising are in line with the company's branding
- Managing all Luxe Bridal Consultations from start to finish
- Performing all COVID-19 measures to ensure that the boutique remains clean and sanitary

CUSTOMER SERVICE
- Greeting clients upon entry and catering to client requests as required
- Ensuring clients are served in a timely manner according to scheduled appointments
- Providing clients with guidance and advice on dress and accessories
- Creating customer files and updating all necessary information for each client including contact information, wedding details and consultation notes
- Offering virtual appointment consultations when in-person appointments are not permitted
- Resolving customer service issues including specialized customer requests, complaints, and production or shipping delays
- Conducting pre-consultation appointments as assigned
- Completing research and preparation for each client in advance of each consultation

SALES & MARKETING
- Creating special order and sales agreements for new customers and processing payments as required
- Authorizing returns or refunds where warranted
- Managing client orders and vendor purchase orders as required both in store as well as Shop Revelle orders
- Generating sales leads and striving to attain group sales targets
- Creating and developing marketing strategies including sales promotions and other offers
- Up-selling accessories to current bridal customers
- Marketing and promoting the boutique and associated brands at public events when acting as a representative of the company
- Following up with potential sales leads
- Creating best sales practices and optimizing our customer’s overall shopping experience
- Updating all pricing, stock items, sizes, and item description

CLERICAL & ADMINISTRATIVE
- Liaising with designers as required for product knowledge enquiries and questions related to sales
- Answering telephone when possible and/or retrieving voice messages and following up as required
- Coordinating and ordering of treats for all Luxe Consultations
- Various clerical, filing and administrative duties as required
- Signing for and accepting deliveries as required
- Managing and maintaining Bridal Live software
- Assisting the Boutique Operations Manager with Quality Control Process as needed

INVENTORY MANAGEMENT
- Ensuring inventory is in order at all times and that all pricing is up to date in Bridal Live software
- Ensuring that any stock items are replenished as and when needed
- Managing inventory to ensure physical inventory matches inventory reports
- Performing a p