Assistant Operations Manager

**WHO WE ARE**

Illuminarium Experiences is a state-of-the-art entertainment venue designed to transport guests into incredible immersive experiences. Inside guests can journey through the looking glass into Wonderland, leave their footprints on the moon, walk among elephants on an African Safari, or discover the world of Lite-Brite with thousands of colorful lights. In addition to its captivating experiences, Illuminarium serves as a premier event destination, hosting unique events such as live sports programming and an immersive nighttime bar, as well as customizable private events tailored to our clients' specific needs.

**THE ROLE**

The Assistant Operations Manager supports the Operations Manager in overseeing the daily functions of the venue, ensuring smooth operations, staff coordination, and guest satisfaction. This role plays a critical part in maintaining the high standards of the attraction, assisting with the supervision of the operations team, and driving efficiency across all operational activities. The Assistant Operations Manager will help manage staff, implement operational procedures, and ensure the venue runs safely and effectively.

**ESSENTIAL FUNCTIONS**
- Assist the Operations Manager in overseeing all daily operations of the venue, including staff scheduling, facility management, ticket system managementand guest service.
- Ensure operational procedures are followed and updated as needed to improve efficiency and safety.
- Help manage inventory levels for supplies, ensuring stock is sufficient and available as required.
- Supervise operational staff during shifts, ensuring proper execution of tasks and adherence to company policies.
- Support the Operations Manager in training staff on safety protocols, operational procedures, and guest service expectations.
- Assist in performance evaluations and provide feedback to staff to promote growth and efficiency.
- Coordinate with the Operations Supervisor to manage day-to-day assignments and workload distribution for the operations team.
- Ensure a positive guest experience by monitoring the operational environment, addressing issues, and ensuring quick resolutions.
- Assist in handling guest complaints or concerns, escalating any significant issues to the Operations Manager.
- Implement strategies to streamline guest flow and minimize wait times, ensuring guests have a seamless experience from entry to exit.
- Assist the Operations Manager in coordinating with maintenance teams to ensure the venue remains clean, safe, and functional at all times.
- Regularly inspect the venue and report any facility issues or hazards to the Operations Manager.
- Ensure all safety protocols are being followed by staff, and work with the Operations Manager to manage emergency preparedness procedures.
- Maintain detailed logs of daily operations, including any incidents, staff attendance, or maintenance issues.
- Assist in the preparation of operational reports for management review.
- Ensure all operational paperwork, including scheduling, timesheets, and safety documents, is accurately maintained and submitted in a timely manner.
- Proactively identify areas for improvement in venue operations and collaborate with the Operations Manager to implement solutions.
- Help implement and monitor KPIs to ensure operational efficiency and guest satisfaction.
- Work with the operations team to introduce new processes that streamline work and improve safety.
- Ensure a high standard of guest experience by maintaining cleanliness, safety, and functionality of the venue at all times.
- Collaborate with the guest services team to promptly address guest complaints or operational issues.
- Implement procedures to streamline operations, reduce wait times, and enhance the guest journey within the attraction.

**Maintenance & Facility Management**
- Oversee the upkeep of the venue, ensuring that equipment and facilities are maintained, repaired, and functional at all times.
- Coordinate with external vendors for facility maintenance, cleaning, and equipment repairs when needed.
- Ensure all operational assets, including AV and tech equipment, are functional and secure.

**Budgeting & Cost Control**
- Assist in the development and management of the operational budget, ensuring efficient use of resources and cost control.
- Track operational expenses, including supplies, repairs, and labor, to ensure adherence to the budget.
- Optimize resource allocation and operational procedures to minimize waste and maximize efficiency.

**Health, Safety & Risk Management**
- Maintain compliance with all local, state, and federal regulations regarding safety, health, and emergency protocols.
- Develop and enforce safety policies for staff and guests, ensuring proper training and implementation.
- Address and mitigate any potential risks within the venue by conducting risk assessments and updating procedures as necessary.

**QUALIFICATIONS**
- Minimum of 3-5 years of experience in an opera