Outreach Worker

6 hours ago

Toronto, Canada St. Michael's Hospital Full time

The ED Outreach Worker - THRIVE works as a part of an inter-professional team in Emergency Medicine (EM) at St. Michael’s Hospital supporting the care of patients who are affected by violence. As the core part of the THRIVE Hospital-based Violence Intervention Program, they meet patients at the time of violent injury to support their transition from hospital to community.

**DUTIES & RESPONSIBILITIES**:

- Establishes and maintains therapeutic rapport with individuals to facilitate a positive navigation in the ED and in the days, weeks and months following their visit
- Effectively assists individuals using trauma-informed care and evidence/strength-based strategies
- Provides support to individuals to assist them in meeting their safety and discharge planning
- Provides outreach support to individuals to help access resources, connect with agencies and improve community connections/integration
- Works collaboratively with community agencies to connect/re-connect individuals with existing supports
- Works diligently to foster excellent relationships with internal and external partners
- Provides outreach services to individuals who are unwilling or unable to attend hospital based appointments
- Engages in periodic evaluation and review of individual goals and re-calibrates goals as is appropriate
- Acts as an advocate when deemed necessary
- Records all individual interactions in an objective and accurate manner that reflects organizational protocols and established regulatory practices
- Documents all stages of the care transition and coordination process clearly, accurately and concisely
- Builds partnerships with community agencies including developing and implementing referral pathways
- Acts as a liaison with the community agencies to ensure appropriate referrals
- Engages in day-to-day liaison activities with relevant professionals and community members
- Other duties as assigned.

**QUALIFICATIONS**:

- College diploma required or relevant combination of education and/or experience
- A minimum 2 years’ experience working with individuals experiencing violence and/or repeat injury
- Lived experience with social disadvantage
- Extensive knowledge of social service resources in the community
- Experience working in an independent outreach position, meeting with clients alone in the community or in their homes
- Experience in case management, and goal-setting
- Experience in engaging people facing significant barriers to accessing health, social services and housing
- Strong organizational, coordination and administrative skills
- Skill in crisis management and intervention with clients
- An ability to respectfully and meaningfully engage clients experiencing violence and/or repeat injury;
- demonstrated understanding of the unique issues and barriers facing this population
- A commitment to walk beside and support a client as they build personal agency and independence
- A commitment to a cooperative approach to problem solving
- An ability to work independently and as part of a multidisciplinary team
- Awareness of violence, repeat injury, and related issues and their impact on individuals
- Experience working in an inter-professional team
- Excellent written and verbal communications skills
- Experience working with diverse communities with complex psycho-social needs
- An understanding of the impact of the social determinants of health and a commitment to working collaboratively with patients to mitigate these

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