Student - Systems Piloting

**Employer**: iA Financial Group - **Office**: 1080, Grande Allee West - **Location**: Québec, Quebec - **Other Possible Location(s)**: Montreal, Quebec - **Job category**: Internships and Student Employment - **Job ID**: JR10023554 - **Job type**: Student Job **Description**: - Sector: Individual Savings and Retirement / Team: Access Management and Systems Oversight / Locations: MTL-QC / Start Date: Immediate / Contract Duration: 6 months / Hybrid_ Are you committed to providing excellent service to your internal colleagues, known for your problem-solving skills, and able to synthesize and simplify information with ease? Join the Systems Piloting team for the Insurance, Savings, and Individual Annuities sector as a **Systems Piloting Student** to play a key role that combines IT expertise with an understanding of business sector needs. **Main Responsibilities**: - Provide support to internal colleagues, external partners, and IT collaborators in the individual annuities/insurance sector; - Address user inquiries and handle requests related to system anomalies in the business line; - Analyze encountered issues, determine causes, and, if necessary, escalate problems to iA's IT services or our external suppliers; - Diagnose user impact, present necessary corrections to the IT sector, and conduct required tests if needed; - Monitor and communicate the progress of solutions and coordinate with internal colleagues to validate results; - Participate in non-regression testing on systems during production releases and collaborate with IT teams in developing and executing tests on new initiatives if required; - Handle various requests, such as "I have a problem" or "I would like to validate," to resolve issues or needs addressed by the business sector; - Provide nationwide coverage of individual annuities/insurance systems; - Actively participate in continuous process improvement and the creation/modification of procedures. **Desired Profile**: - Be a student in a DEC or Bachelor's program in Administration, Information Systems and Technology (IST), Computer Science, or equivalent; - 2 to 3 years of experience in a professional environment; - Excellent French language skills, both oral and written; - Intermediate level of English proficiency, as the role involves analyzing, diagnosing, and resolving issues with English-speaking external partners and business teams across Canada on a weekly basis; - Be autonomous, proactive, client-oriented, a good team player, and able to manage stress effectively; - Customer service experience (an asset). Do you see yourself in this job description? and invest in your talent **Invest in your talent by joining our team**: See why so many people choose iA **Company Overview**: iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. **Our commitment to Diversity and Inclusion**: At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.