Customer Onboarding Manager

Do you have experience in leading the entire onboarding process for new customers, from training to implementation? Do you have a background in delivering detailed training sessions that educate and enable new users, detailing the benefits of the software, effectively communicating value to the customers and installing confidence in the product? _If yes, this is a great opportunity for you _
- Paligo is now looking for a Customer Onboarding Manager to join our global Customer Experience team, and to be a part of our rapidly growing team _

**Who we are**

Paligo is an industry-leading SaaS company in the field of Component Content Management. We enable global team collaboration with our cloud-based CCMS product, developed to create, manage, publish and translate technical documentation.

We work with Fortune 500 customers worldwide such as Allianz, Amazon, Mitsubishi, the European Commission, Wrike, Gong and many more. Our goal is to become the number one solution in the industry by providing an exceptional product, great value and excel at customer satisfaction - and now we need YOU to help us get to the next level

**About the role**

As a Customer Onboarding Manager you will be leading the entire onboarding process for new customers, from training to implementation to first value, ensuring the customer receives value from their purchase of Paligo’s CCMS as quickly as possible. You will Develop and maintain a high level of knowledge of Paligo functionality and industry benchmarks. You will also be delivering detailed training sessions that educate and enable new users, detailing the benefits of the software, effectively communicating value to the customers and installing confidence in the product along with advice on Paligos best practices.

You will also:

- Involve and project manage consulting resources when required (Information Architecture or strategy consulting etc.).
- Create or enhance onboarding processes.
- Provide detailed reporting on training progress for both customers and Paligo Management including feedback on training post completion.
- Ownership of maintaining and updating Paligo's online learning courses including scheduling resources and sessions for new customers.

Paligo has developed a reputation of delivering fast and friendly support, and the Customer Experience team is a vital part of that.

**About you**

We are looking for a Customer Onboarding Manager with experience in training or project management preferably supporting a complex SaaS product and we know you have knowledge within Technical Writing and CCMS or HAT solutions. We also know that you are a self-motivated & result oriented individual with clear structure and organizational skills who enjoy interacting with people and helping them solve problems. We also think that you are a well articulated and passionate communicator with excellent written and verbal communication skills with the ability to adjust quickly changed priorities.

We also imagine that you have some of the following points in your resumé:

- LMS experience
- HAT, CCMS experience

**What we offer**

A position at the very center of what makes Paligo so unique. Your work will have a tangible impact on the way that we operate and we promise you that you’ll be challenged, pushed to develop your skill set and have the opportunity to work in a highly expansive company filled with amazing colleagues and customers worldwide To connect with our remote global team members, informal Zoom get-togethers is a must for us.

We believe in encouraging one another and in candid communication so everyone's voice is heard. We collaborate, brainstorm and learn together. We also know that a culture promoting health helps us to make smarter decisions, prevents stress, and just makes us feel better so we regularly organize health-promoting activities.

We have a competitive benefits plan to offer you as well as flexible working hours - because we know that it is important to balance your work life and home life. We strive to find the perfect work life balance and we do not intend to stop until we’ve found it

If you have read this far, there is really nothing stopping you from clicking the button to apply