Client Experience Team Lead
5 days ago
Provide strategic vision and direction for your team - Establish culture of accountability such that team is established as the advocate for the client - Effectively communicate and deliver against agreed strategy and goals - Deliver goals established for portfolio revenue retention and client satisfaction measures for your own and your team portfolio - Inspire and empower teams to work collaboratively to achieve superior results - Provide feedback, coaching and development and mentoring support to the Client Executives - Act as a point of guidance and reference to the team members for client engagements - Oversee the day to management of approximately 4-5 Client Executives - Manage the delivery of the highest level of relationship and portfolio management support across assigned client base - Discover and lead client productivity/efficiency projects for existing relationships regionally and globally depending on client profile - Lead the CE team through effective management, communication, and collaboration - Build strong relationships with regional and global partners including Global Solution Sales, Product Sales, Product, Implementations, Service and Client Operations teams - In an effort to deliver a superior client experience guide the team in navigating our global network - Establish strong relationships with clients through client visits, phone calls and teleconferences - Take ownership for the timely management and effective resolution of any client escalations - Manage and report on critical issues impacting clients through to resolution - Manage team performance to consistently meet key performance indicators - Ensure team operates in line with and adheres to departmental policies / procedures - Lead capacity planning and management to ensure the team is rights sized to handle the daily workload and prepared for any seasonal trends / business growth **Qualifications**: - 15+ years of experience, including 3-5+ years' managerial experience - Experience in financial market with thorough working capital product knowledge This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Institutional Sales - **Job Family**: Account Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Team Lead, Client Experience
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Team Lead, Client Experience
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Luxury Retail Team Lead — Client Experience
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Luxury Retail Team Lead — Client Experience
2 weeks ago
Toronto, Canada Louis Vuitton Full timeAn established industry player is seeking a highly motivated Team Manager to lead and mentor a dynamic team in delivering exceptional client experiences. This role requires a commercially minded individual with extensive people leadership skills and a passion for customer service. You will take ownership of team performance and drive success through...
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Luxury Retail Team Lead — Client Experience
2 weeks ago
Toronto, Canada Louis Vuitton Full timeAn established industry player is seeking a highly motivated Team Manager to lead and mentor a dynamic team in delivering exceptional client experiences. This role requires a commercially minded individual with extensive people leadership skills and a passion for customer service. You will take ownership of team performance and drive success through...
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Luxury Retail Team Lead: Client Experience
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Toronto, Canada Louis Vuitton Full timeA premium luxury brand in Toronto seeks a motivated Team Manager to lead and mentor their team. In this role, you will drive business performance and ensure the highest level of client experience. Successful candidates will be commercially minded with extensive leadership skills and a passion for customer service. You will create development plans and...
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Luxury Retail Team Lead: Client Experience
5 hours ago
Toronto, Canada Louis Vuitton Full timeA premium luxury brand in Toronto seeks a motivated Team Manager to lead and mentor their team. In this role, you will drive business performance and ensure the highest level of client experience. Successful candidates will be commercially minded with extensive leadership skills and a passion for customer service. You will create development plans and...
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Team Lead, Client Services
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Team Manager Client Experience
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Toronto, Canada Fidelity Investments Full timeJob Description Current work authorization for Canada is required for all openings. - You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement._ At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted...
