Global Vp Customer Experience
2 days ago
Enghouse Interactive, a leading B2B, Enterprise Software company is looking for a Global Vice-President of Customer Experience. This is a fully remote role. **About us**: >>>Meet the Team< **About the role**: This role will train, mentor, and help manage global customer retention programs resulting in retention, expansion sales and finding new opportunities to continually improve our customer experience. They must have in-depth understanding of the tools, technology and processes required in creating and leading a successful Customer Experience Management Program. Duties include, but are not limited to: Setting the strategy and prioritizing KPIs Manage customer churn and increase retention while increasing customer wallet share with Enghouse Driving customer lifetime value by defining the customer journey Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases Collaborating with cross-functional teams to identify and pursue customer growth as well as upsell and cross-sell opportunities Be accountable for change management across the divisions to drive our customer experience initiatives globally Lead operational excellence recommendation across our customer success, support, professional services, and renewals teams by identifying operational improvements. Implement an Early Warning System to show overall customer health and strategies to correct low scores and reduce customer churn Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization Architecting the customer renewal organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB **What you offer**: An exceptional problem-solver who can think quickly and strategically will help drive the success of the Team. You are an analytical thinker with exceptional prioritization skills and understand the scope of an issue and its priority. You embrace technology and the role is plays for our customers. A strong understanding of the ins and outs of Enterprise software will be key for this role. Bachelor’s degree - MBA highly desirable Proven track record of churn reduction 8+ years’ experience in client experience or customer success, customer experience or account management roles in the Enterprise Software space Strong understanding of Enterprise Software space with SaaS knowledge Planning, organizing, and scheduling in a productive manner, allowing for a focus on key priorities Understanding/experience with KPI reporting, metrics, budgeting and P&L is highly desirable Ability to travel internationally up to 35% **What we offer**: Opportunity to work in a growing, diverse and international company Competitive salary Private medical insurance Work-life balance Career advancement All tools necessary for success We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested. We look forward to hearing from you We thank all applicants for their interest; however, only those selected for an interview will be contacted. LI-EI8 LI Remote
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VP, Global Marketing
2 days ago
Toronto, Canada JLI Consulting Talent Search Full timeIndustry: Consumer Electronics/E-CommerceFull time, hybridJob Description - VP, Global MarketingA Canadian success story who builds cross-platform (web, app and eReader) digital reading experiences on the international stage for both B2C and B2B audiences. We are a bookseller direct to consumers in over 100 countries and a partner to the world’s best...
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VP, Global Marketing
1 day ago
Toronto, Canada JLI Consulting Talent Search Full timeIndustry: Consumer Electronics/E-Commerce Full time, hybrid Job Description - VP, Global Marketing A Canadian success story who builds cross-platform (web, app and eReader) digital reading experiences on the international stage for both B2C and B2B audiences. We are a bookseller direct to consumers in over 100 countries and a partner to the world’s best...
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Vp of Customer Support
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Toronto, Canada moomoo Full time**About Moomoo Canada Financial Inc. (MFC)** Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced,...
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VP, Global Tax Advisory
3 weeks ago
Toronto, ON, Canada Manulife Full time €175,700 - €326,000Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. With our global headquarters in Toronto, Canada, we operate as Manulife across our...
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VP, Global Tax Advisory
3 weeks ago
Toronto, ON, Canada Manulife Full time €175,700 - €326,000Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. With our global headquarters in Toronto, Canada, we operate as Manulife across our...
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Global VP of Sales for Marketing Tech Solutions
2 weeks ago
Toronto, Canada Stonewood Group Inc. Full timeA leading company in the technology for marketing sector is seeking a Vice President of Global Sales to drive growth and refine sales processes. This role requires a proven leader with experience in building high-performing sales teams and strategic sales planning. The VP will participate in corporate strategy as part of the senior management team,...
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Global VP of Sales for Marketing Tech Solutions
2 weeks ago
Toronto, Canada Stonewood Group Inc. Full timeA leading company in the technology for marketing sector is seeking a Vice President of Global Sales to drive growth and refine sales processes. This role requires a proven leader with experience in building high-performing sales teams and strategic sales planning. The VP will participate in corporate strategy as part of the senior management team,...
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Global VP of Sales for Marketing Tech Solutions
2 weeks ago
Toronto, Canada Stonewood Group Inc. Full timeA leading company in the technology for marketing sector is seeking a Vice President of Global Sales to drive growth and refine sales processes. This role requires a proven leader with experience in building high-performing sales teams and strategic sales planning. The VP will participate in corporate strategy as part of the senior management team,...
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Global VP of Sales for Marketing Tech Solutions
2 weeks ago
Toronto, Canada Stonewood Group Inc. Full timeA leading company in the technology for marketing sector is seeking a Vice President of Global Sales to drive growth and refine sales processes. This role requires a proven leader with experience in building high-performing sales teams and strategic sales planning. The VP will participate in corporate strategy as part of the senior management team,...
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VP, Customer Success
2 weeks ago
Toronto, Ontario, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention,...
