Lead, Retail Payment Systems Operations

Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work.

|Get to Know Us

We are a unique organization situated at the centre of Canada’s payments ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas, and to navigate industry-level challenges. We adhere to a set of values that in themselves are tensions: Inspire Trust, Build Community and Enable Change.

**Payments Canada - where our country connects**:
|Our Culture
We are a collaborative, diverse and passionate group of individuals. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across our ecosystem
Come and join us - Where Payments Meets Purpose

| About the role

The Retail Payment Systems Operations team provides business and technical expertise to ensure the operational excellence of Payments Canada’s retail payment system - the Automated Clearing Settlement System (ACSS). The team also plays a key role in the evolution and future of retail batch payments in Canada.

The Lead, Retail Payment Systems Operations is a key independent contributor accountable for significant initiatives aimed at identifying and implementing enhancements to retail batch payment processes, rules and standards. Additionally, they are responsible for interfacing with member financial institutions as well as other key stakeholders to develop, maintain, and improve business processes (including rules and standards) supporting the operation of the ACSS.

**Job Grade**: G

| What you’ll do
- Provide a business expertise interface role between Payments Canada management, Financial Institutions, the Bank of Canada, and other external stakeholders, ensuring that issues impacting members or Payments Canada are identified and resolutions analyzed;
- Understand developments in the broader domestic and international payments ecosystem and the implications on current operations at Payments Canada;
- Provide leadership for complex large-scale projects, analyze the business needs of members, regulators and stakeholders in order to propose solutions to identified problems as well as opportunities for improvement;
- Conduct research and analysis as well as gathering requirements from users, members, and stakeholders. This includes the interpretation of data to make sound and actionable recommendations;
- Prepare artifacts and other documentation used to engage and collaborate with all levels of the organization as well as external stakeholders;
- Mentor junior staff within the Payments team on matters related to the ACSS and retail payments.

|Minimum Qualifications
- University degree or college diploma in Business Administration or related field;
- Minimum of seven (7) year’s experience in a payments environment;
- Minimum of five (5) years progressive leadership experience;
- Experience in establishing and maintaining effective relationships with internal and external stakeholders;
- Ability to gather and synthesize information in a concise and clear manner;
- Superior oral and written communications skills, with the ability to develop and deliver briefings and presentations for senior audiences;
- Experience in leading complex, large scale projects involving multiple stakeholders with varying interests;
- Advanced knowledge of the Canadian Payments Industry, in particular the Canadian Payments Clearing and Settlement Systems;
- Ability to work independently as well as collaboratively;
- Valid criminal record check or eligibility to obtain;
- Occasional travel will be required.

|Preferred Qualifications
- Bilingualism is considered an asset.

| Payments Meets Purpose - What you can expect from us
- Flexible, hybrid (remote/office) environment;
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage;
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents;
- Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
- 26 Weeks of paid maternity and parental leave top-up;
- Rewards and recognition program;
- Access to Office Gym Facilities;
- Internal and external professional development opportunities;
- Fun team and organizational events;
- Monthly All Staff Forums led by our Executive Leadership Team.

| Our Diversity, Inclusion and Equity Commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continu