Client Experience

**Who are we?**
At KX Yorkville, we take pride in delivering an exceptional client experience that reflects the premium standard of care we’re known for. We are a health facility in Yorkville specializing in:

- **The 12-Week Exercise & Lifestyle Program** - individualized coaching with measurable results through bi-weekly Metabolic Analyses.
- **Therapies** - including Osteopathy, Fascial Stretch Therapy, and Muscle Activation Techniques.
- **IV Nutrition Therapy & Functional Blood Testing** - advanced protocols designed to optimize health and performance.
- **Hyperbaric Oxygen Therapy (HBOT)** - supporting recovery, resilience, and cellular healing.

Our Client Experience team is the first touchpoint in the client experience, ensuring every client feels welcomed and fully supported through each stage of their program.

**Job Overview**
As a **Client Experience & Care Associate**, you will be the face of KX Yorkville—the first point of contact for prospective clients and a trusted resource for our members. You’ll help clients book their initial consultations, coordinate ongoing services across our multidisciplinary programs, and guide them through therapies like HBOT. Beyond administration, you’ll play a key role in creating a professional, polished, and uplifting environment that reflects KX’s reputation.

**Key Responsibilities**
- Confidently call and follow up with new leads, booking them for Initial Consultations.
- Support retention by ensuring clients are booked in advance and conducting outreach to lost leads and inactive clients.
- Lead the client experience of Hyperbaric Oxygen Therapy (full training provided - no prior experience required).
- Assist with administrative duties across the health facility department, including scheduling, bookings, invoicing, and reporting.
- Engage with our community by assisting with social media posting and client communication.
- Facilitate sales of retail products with product knowledge and confidence.
- Ensure a clean, well-organized, and welcoming health facility.
- Foster strong relationships with members, always maintaining professionalism and warmth.
- Act as a brand ambassador by promoting the values, culture, and high standards of KX.

**Requirements**:

- A genuine passion for health, exercise, and wellness, with a desire to help others improve their lives.
- General understanding of health, exercise, and lifestyle habits.
- 1+ years of administrative experience, ideally in health/wellness, hospitality, or premium service industries.
- 1+ years of sales or retail experience, with a proven ability to engage clients and drive results.
- Proficient with Google Suite (Gmail, Docs, Sheets, Drive).
- Previous experience with MindBody booking software is a strong asset.
- Exceptional communication skills - both written and verbal.
- Strong organizational abilities, attention to detail, and ability to multitask in a dynamic environment.
- Positive, proactive attitude with strong customer service instincts.

**Perks and Benefits**
- Flexible, part-time position with opportunity for growth and expanded hours.
- Access to state-of-the-art health and performance facilities.
- Staff discounts on KX programs, therapies, and retail products.
- Ongoing professional development and training (including HBOT certification).
- Supportive, collaborative, and high-performance team culture.
- Potential for career growth into leadership roles.
- Performance-based pay incentives.

**How to Apply**
If you are a motivated, client-focused professional with a passion for health and wellness, we’d love to hear from you. Please submit your resume highlighting your experience and interest in joining KX Yorkville.

**Job Types**: Part-time, Casual

Pay: From $19.00 per hour

Expected hours: 5 - 15 per week

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- Store discount
- Wellness program

**Experience**:

- Sales: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person