Retail Sales Manager

**Position Title**:Retail Sales Manager (permanent, full-time)

**Location**:Tasco Dufferin

**Reports To**: Retail Store Manager

**Supervises**: Sales Associates

**Summary**

The Retail Sales Manager leads the sales team by creating a culture focused with the consistent execution of superior customer experience, and professional standards as defined by Tasco Appliances. You will be the standard-setter, and the go-to resource for any of your team’s sales related needs, as well as all coaching and development initiatives.

A highly capable sales leader possessing a broad range of skills as a highly effective manager, trainer, coach and motivator with strong retail leadership experience. A process oriented and quality minded individual that also possess the ability to bring people together in order to reach a common goal. Responsible for achieving sales and budget metrics through effective leadership, decision making and judgement.

A collaborator, innovator and team leader. Leads, influences and develops exceptional relationships with our customers, all store personal, corporate and vendor partners. Connecting and communicating with others with comfortable and authentic approach. Highly motivated individual who thrives in an ambiguous and ever-changing environment, always up for a challenge and inspiring others to learn and think differently.

**Responsibilities**:

- Directly responsible for the achievement of store sales goals and performance metrics through the execution of strategies and team performance management.
- Maximize profitability by exceeding store sales plan, KPI goals and driving store sales targets for the sales team; ensures process-controls are consistently and correctly managed
- Serve as the lead example in providing premium customer experience and build relationships with our consumers
- Creates a “Selling Culture” be ensuring sales-associates are trained in the “Tasco Customer Experience”, participate in all vendor training programs and contemporary engagement / selling techniques. Needs to think innovatively, act strategically and create a culture of customer-obsessed team members who deliver a world-class experience each and every day.
- Recruits, coaches and develops sales staff, encourages and monitors team development; mentor, lead, and encourage collective team to succeed.
- Maintain high standards of visual merchandising and brand presentation through both selling floors (Dufferin and TND); oversee store merchandising and responsible to maintain store look and feel in a compelling and exciting manner, while in accordance with company directives
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
- Co-manage along with Store Manager optimal staffing and scheduling that meets store operational requirements, being responsive to traffic and business changes, while achieving all KPI’s and company goals
- Participates in sales staffing decisions including employment, discipline, training, termination with guidance from the HR department.
- Ensure proper training for all staff levels and recognize top talent for succession planning; handles all sales associates relations to create and foster a productive sales-force.
- Works in tandem with Store Manager to set work schedules and monitor staff performance
- Is aware of and monitors compliance to MSP programs

**Requirements**:

- 5 -7 years of related retail sales experience; bachelor’s degree preferred
- Experience in a Sales Management position preferred
- Demonstrated ability to effectively lead, direct, and train others in a retail setting
- Demonstrated track record of improving sales figures and KPI achievements with a strong understanding of retail profit measures and the ability to exceed sales and expense goals
- Retail knowledge with hands-on experience managing all aspects of a retail/builder store sales; is highly versed in current best practice of consultative sales strategies, engagement principals and the skills of persuasion.
- A solid track record in talent management
- recruiting, hiring, development
- Ability to work a flexible schedule to meet the demands of a retail business & consumer to include regular nights, weekends, and holidays
- The ability to communicate effectively with all levels
- Carry, push, pull up to 30 pounds

**Physical Demands**:

- Able to move with ease throughout; sitting, standing, walking intervals.
- Able to sit at a computer work station/ desk for minimum 3 hours intervals.
- Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please advise Human Resources._

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time