Library Circulation Technician

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

**POSITION PURPOSE**

The Library Circulation Technician ensures that the circulation services (including but not limited to circulation of library materials, maintenance of user accounts, recording of statistics, accounting/reconciliation of payments and supervision of student workers) of Tyndale Library are provided in an efficient and seamless manner, serving the needs of the Library users/customers/ patrons. The Technician provides interlibrary loan services to users both at Tyndale Library and from other institutions. The Technician also provides materials to distance education students, and endeavors to make library materials more readily accessible to the Tyndale community.

**PRIMARY RESPONSIBILITIES**

**Circulation Desk Service**
- Handle users’ circulation requests.
- Maintain accurate user accounts.
- Set up and maintain the Reserve collection.
- Send notices regarding overdue materials and fines.
- Answer basic reference questions.
- Manage the routing of periodicals to faculty.
- Charge and process fines.
- Advise patrons of relevant Library rules.
- Order circulation service related supplies.
- Manage the retrieval from closed stacks.
- Maintain an environment of professionalism and excellence in customer service.

**Maintenance and Updating of Records/Reports**
- Compile circulation statistics, as requested.
- Generate reports in OCLC WorldShare Management Services.
- Account/reconcile payments received.
- Update circulation forms and handbooks (Handbook of Procedures for Student Workers and Procedures for Circulation Technician).

**Circulation Desk Coverage**
- Create and manage the Circulation Desk schedule for both the Main Library and the ABBA Resource Centre
- Provide assistance to the Public Services Librarian in the supervision of Student Library Assistants.

**General Library Assistance**
- Participate in taking inventory of the collection during the summer semester.
- Assist in Library projects, as needed.
- Provide clerical assistance, as required

**Interlibrary Loan and Document Delivery**
- Process users’ requests, either from Tyndale Library users or from other institutions, by searching for items through OCLC or Amicus databases and keeping accurate records for statistics and communicating with other libraries across North America. Use RACER and RELAIS to request materials from other Canadian academic libraries.
- Determine most efficient and cost effective source to request loan of needed library materials.
- Package and invoice items for ILL and document delivery.
- Communicate with and send library materials to Tyndale Distance Education and Doctor of Ministry students according to Library policies.

**POSITION QUALIFICATIONS**

**a) Education**
- College Library and Information Technician Diploma and a Bachelor's degree /or
- a Bachelor's degree with three years experience working in libraries
- Knowledge of theological/Biblical studies, preferred

**b) Experience**
- Minimum 2-3 years’ relevant experience in an academic setting
- Supervisory experience, preferred
- Experience with WorldShare Management Services or another integrated library system, preferred
- Knowledge of interlibrary loans, preferred

**c) Skills and Abilities**
- Ability to adjust to ongoing technological changes in an atmosphere of continuing automation
- Ability to work accurately with details at a fair rate of speed and keep an automated circulation system functioning effectively
- Demonstrated good customer service skills
- Good interpersonal skills in order to relate well with patrons, co-workers and student workers
- Good written and verbal communication skills
- Able to work independently as well as part of a team

**d) Personal Characteristics**
- A Christian with a keen desire to serve family, church, work and community.
- A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.
- A dependable self-starter, able to work efficiently with minimum supervision
- Able to influence and supervise without being the direct manager
- Demonstrated maturity, professionalism and tact, with the ability to interact with various types of people
- Patience
- Intuitive; responsive to client needs

**e) Physical and Mental Demands**
- Considerable stooping/standing
- May encounter challenging people from time to time.
- Important to maintain a calm and professional demeanor; listening to the customer's needs
- Moderate physical effort, e.g. pushing book carts, lifting piles of heavy books (up t