Regional Service Manager

2 weeks ago

Mississauga, Canada Amada Canada Ltd Full time

**Job Summary**

**Duties**
- Manage client relationships and deliver a top aftermarket customer experience
- Create AMP quotes and process AMP Purchase Orders
- Prepare service request quotes
- Coordinate Regional & Area Service technician schedules and make sure man power is in proper placement daily as needed
- Coordinate training schedules with the National Service Team to ensure all technicians receive training as appropriate, utilizing showroom machines where applicable
- Manage vacation schedules of technicians
- Hire regional and area technicians
- Utilize experienced technicians to train regional and area technicians
- Support technicians and customers calling for phone support
- Transfer calls to related product specialist or technician
- Provide onsite support to technicians (available for service calls within the region)
- Conduct client Installation Checklist visits as required
- Visit customers to resolve conflicts / provide assurance to customers
- Coordinate any retroactive machine corrections sent out from Japan/ AAI/LKI
- Support the order desk, and provide customer support for part numbers
- Assist Purchasing / Inventory Department in finding local parts suppliers
- Manage / approve all expense reports, SROs, time sheets, and service reports for your staff
- Authorize and request Fanuc service and create PO’s (Infor System)
- Process warranty claims for parts and create part orders (Infor System)
- Help manage costs and keep them under control by utilizing service technicians’ time effectively
- Ensure Health & Safety Standards as well as company safety policies are complied with at all times
- Perform other related duties to meet the ongoing needs of the organization

**Requirements**:

- Proven experience in a managerial role within a service environment.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build relationships with colleagues and customers.
- Proficient in data analysis and performance metrics; experience with INFOR software is a plus.
- Ability to travel as needed within the region.
- Strong problem-solving skills and a proactive approach to challenges.
- Experience in strategic planning and execution is highly desirable.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Amada Canada Ltd. is an equal opportunity employer.

If you require any reasonable accommodation please contact us. Requests for accommodation will be considered on a case-by-case basis.

**Job Types**: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2T3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Managerial: 4 years (preferred)
- Technical Services: 4 years (preferred)

Licence/Certification:

- Driving Licence (required)
- Passport (required)

Willingness to travel:

- 25% (required)

Work Location: In person

  • Regional Parts

    4 weeks ago

    Mississauga, Canada Strongco Full time

    Province: QuebecBranch: St AugustinEmployment Type: Full TimeNumber of Positions: 1 Share: SUMMARY To drive consistent business performance across the region by aligning service and parts operations with strategic objectives. Through strong leadership, operational excellence, and optimized resource management, this role enhances customer satisfaction,...

  • Regional Service Operations Manager

    1 hour ago

    Mississauga, Canada Total PowerGen Solutions Full time

    **Title**: Regional Service Operations Manager **Company**:Total Power Limited **Location**: Mississauga, Ontario **Job Type**: Permanent, Full-Time **Reports To** Director, Operations **Summary** The Regional Service Operations Manager (RSOM) is responsible for the growth, management, coaching and performance of the Product Support business unit. This...

  • Regional Parts

    4 weeks ago

    Mississauga, Canada Strongco Full time

    Province: Quebec Branch: St Augustin Employment Type: Full Time Number of Positions: 1 Share: SUMMARY To drive consistent business performance across the region by aligning service and parts operations with strategic objectives. Through strong leadership, operational excellence, and optimized resource management, this role enhances customer satisfaction,...

  • Regional Manager, Culinary Services

    2 weeks ago

    Mississauga, Canada Revera Inc. Full time

    **Description** - Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and...

  • Regional Manager, Culinary Services

    1 day ago

    Mississauga, Canada Revera Inc. Full time

    **Description** - Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and...

  • Manager-it Service Delivery

    3 days ago

    Mississauga, Canada Peel Regional Police Full time

    As a Manager, IT Service Delivery within our IT Services department, you will be responsible for overseeing and optimizing the delivery of Information Technology (IT) services within the organization. They are accountable for IT service management functions, including Service Desk operations, Incident Management, Change Management, Problem Management,...

  • Regional Service Manager

    1 week ago

    Mississauga, Canada Mercedes-Benz Canada Inc. Full time

    **Aufgaben**: - Regional Service Manager: Mercedes-Benz Canada needs stars like you - What it means to be a star - Without the stars that represent a team, a brand alone is incomplete. - Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and...

  • Regional Manager

    2 weeks ago

    Mississauga, Ontario, Canada Torbay Smiles Dentistry Full time

    Job SummaryWe are seeking an experienced and dynamic Regional Manager to oversee multiple Dental Clinics within our organization. The ideal candidate will be responsible for driving business growth, ensuring operational excellence, and leading teams across various regions. This leadership role requires strategic vision, strong management skills, and a focus...

  • Regional Manager

    4 days ago

    Mississauga, Canada Motion LP Full time

    **Consider joining us as a Regional Manager if**: You have experience fostering a culture where people feel welcomed and enjoy themselves. You’re looking for a leadership role where you can oversee people’s development from recruitment to career growth. You have past experience in our industry, have a personal connection with someone who uses mobility or...

  • Regional Service Manager

    2 weeks ago

    Mississauga, Canada Mercedes-Benz Canada Full time

    Regional Service Manager - Montreal Group: Mercedes-Benz Group AG Description **Please scroll down for French Translation** **Bilingual Regional Service Manager (**Montreal**)**: Mercedes-Benz Canada needs stars like you **What it means to be a star** Without the stars that represent a team, a brand alone is incomplete. Mercedes-Benz Canada represents...