Service Repair Technician

7 days ago

Toronto, Canada Conavi Medical Full time

Imagine your future at Conavi

Join our collaborative and entrepreneurial team in designing, manufacturing, and selling mínimally invasive innovative imaging solutions to improve cardiac care around the world.

Conavi Medical’s Novasight Hybrid System enables simultaneous imaging of coronary arteries with both intravascular ultrasound (IVUS) and Optical Coherence Tomography (OCT).

If you would like to be a part of our growing and talented team that is making a difference in healthcare, we are currently looking for a **Service Repair Technician** to provide first-line technical support for Conavi's medical devices at hospitals around North America.

In this position, you will:

- Perform in-house or field equipment evaluation, repair, and QC/verification according to standardized policies and procedures within Conavi specified Service Level Agreements (SLAs) ensuring that the system is fully functional and ready for clinical use
- Analyze or isolate the root cause of issues, prepare repair estimates, communicate with customers on repair items and initiate/follow up on product/loaner returns
- Follow service workflows thoroughly to resolve system non-conformances
- Record technical observations for Conavi ensuring accurate details on product performance for the purposes of technical issue resolution, product development, and/or managing adverse events
- Document issues and determine corrections/corrective actions, complete documentation/reports per service procedures and in accordance with Conavi's Quality Management System
- Develop and maintain an in-depth knowledge and understanding of the Conavi technology and the impact on intravascular imaging
- Participate, and adhere, to health & safety initiatives and requirements
- Ability to multitask effectively during busy times, exercise patience and professionalism when dealing with customers

You possess the following qualifications:

- Diploma or degree in engineering with electronics or biomedical highly preferred
- Experience in a repair position working with both hardware and software
- Familiarity with Ultrasound and/or Optical systems is an asset
- Proven skills in working with equipment such as multimieters, hand, and power tools
- Proficient in Microsoft Office (Word, Excel, Outlook, Access)
- Ability to successfully meet hospital credentialing requirements including criminal background checks, drug test and vaccination requirements
- Ability to engage in travel to sites in North America including holding a valid passport and any necessary government authorizations
- Must have and maintain a valid Driver’s License and adequate driving record
- Key competencies include time-management, problem-solving, collaboration, accountability, prioritization and communication
- An unwavering willingness to delight the customer and ensure their satisfaction with Conavi devices
- Ability to behave calmly and successfully perform the job responsibilities in a fast-paced environment

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