Intake Manager

**About us**

1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services. 1to1’s team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes, long-term care facilities, and schools in the Greater Toronto Area to clients of all ages.

Our clients are diverse in age and culture, and our therapists have the training, sensitivity, and experience to meet their wide-ranging needs. We pride ourselves on a philosophy that balances clinical excellence with a concern for the person, and care for overall well-being: One to One Individualized Care.

**Job Details**

The Intake Manager oversees and contributes the day-to-day operations of the Intake team, manages a variety of key projects for the organization, and focuses on promoting efficiencies and structure.
This position will require the Intake Manager to be included in the Intake Coordinator rotation. Approximately one week per every two months, this person will need to work 12:30PM-8:30PM Monday-Friday and work the weekend on-call shift. The Intake Manager reports to the Operations Manager.

**Position**: Intake Manager

**Location**: 15 Gormley Industrial Ave, Unit 3. Whitchurch-Stouffville, ON L0H 1G0

**Regular Hours**: Monday - Friday 8:30 AM-4:30 PM

**Evening Hours**: Monday - Friday (Bi-Monthly) 12:30 PM-8:30 PM and on-call remotely that weekend
- Providing guidance, support, and coaching to Intake team members to support their development and potential in their role
- Continuously striving for improved internal processes, strategies that help drive business initiatives, identifying opportunities for efficiencies and implementing new structures
- Building and nurturing relationships with various third parties and organizations, including key community contacts
- Accepting referrals from the OH atHome/CTC and processing internally to determine first visit timeline, determining which Clinician to assign the case to based on a list of criteria, and creating offer to be issued to clinician
- Working directly with clinicians to troubleshoot and resolve issues as they arise
- Continuously communicating with other Intake team members to ensure information is
disseminated to all team members

**Job Requirements**
- 3-5 years’ experience in intake management, case management, customer service, or related roles
- Bachelor’s degree in business, healthcare administration, social services, or a related field is preferred
- Strong leadership skills with the ability to supervise and motivate a team
- Excellent communication and interpersonal skills to interact with clients, clinicians, and internal teams
- Strong organizational skills and attention to detail
- Exceptional relationship-building skills
- Excellent computer skills and proficiency in Microsoft Office
- Ability to learn new computer programs with ease
- Strong communication skills, both verbal and written

Please be advised that only qualified applicants will be contacted for an interview. Thank you for your interest in 1to1.

1to1 Rehab is a caring, inclusive, and respectful workplace. We value the diversity of the people we hire and serve. We are committed to providing support to applicants that require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you require any accommodation during the recruitment process, please advise Human Resources.