Technical Support Analyst

2 days ago


Concord, Canada Cloud IT! Full time

Education: College/CEGEP
- Experience: Experience an asset
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Linux
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- MS Office
- MS Windows
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week


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