HR Services Associate

About Kinaxis:
**About Kinaxis**:
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis.

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team:
**Location**:
This is a hybrid position. You will work from our headquarters 3 days per week in Ottawa, Canada.

**About the team**:
Our Global HR Services Hub team is a trusted partner in delivering end-to-end employee lifecycle support, including onboarding, offboarding, and managing HR data changes. We provide timely, accurate, and thoughtful guidance to employees and managers - resolving both routine and more nuanced HR matters that require deeper expertise and collaboration. Using ServiceNow as our central platform, we manage employee interactions and support the administration of HR policies. Our team is committed to delivering a seamless, responsive, and empowering experience that supports employees and managers throughout their journey at Kinaxis.

About the role:
**What you will do**:

- Lead the management of all HR data change processes, ensuring accuracy and efficiency while driving improvements in workflows and promoting self-service adoption
- Respond to Tier 2 inquiries within your area of expertise, providing thoughtful and timely support to employees and managers
- Support global business travel and visa processes, including preparing support letters, advising on travel requirements, and coordinating with third-party vendors
- Collaborate with the Global Mobility Lead to ensure a seamless and compliant experience for employees relocating or travelling internationally
- Perform a range of HR tasks such as new hire and onboarding administration, benefits administration, creating standard reports, and termination administration.
- Contribute to the continuous improvement of HR Services Hub procedures and guidelines
- Support the development and maintenance of HR dashboards, metrics, and reports
- Perform a variety of HR transactional and administrative tasks, including maintaining employee records, generating reports, assisting with audits, and publishing HR content
- Lead or support special projects and initiatives focused on process improvement, self-service, and technology implementation
- Partner with regional HR teams to enhance procedures and systems while helping to establish and maintain global standards
- Recommend new approaches, policies, and procedures aligned with business goals and HR innovation

**What we are looking for**:

- 3-5 years of experience in HR operations or Shared services, ideally in a fast-paced, global tech environment
- 2+ years of hands-on experience managing employee lifecycle events, with a strong focus on data accuracy and a customer service mindset
- Proven experience managing HR data changes (e.g., job changes, transfers, compensation updates) with a high level of accuracy and confidentiality
- Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities without compromising quality
- Excellent communication and interpersonal skills, with the ability to support employees and managers across all levels
- A continuous improvement mindset with the ability to follow structured processes while identifying opportunities for enhancement
- Experience with HRIS and Case Management (e.g., SuccessFactors, Workday, ServiceNow)
- College diploma or university degree in Human Resources, Business, or a related field or relevant experience

Associate #LI-KH1

Why join Kinaxis?:
**Work With Impact**: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

**Work with Fortune 500 Brands**: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.

**Social Responsibility at Kinaxis**: Our Diversity, Equity, and Inclusion Committe