Manager, Sample Production Operations

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future; that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
Across lululemon, teams use samples as critical business tools to support making informed business decisions, growing brand awareness and creating digital content. The Sample Operations Team makes this possible by managing the critical steps in the lifecycle of the sampling process, from ordering to exiting.
**a day in the life: what you’ll do**:
The Manager, Sample Production Operations, is responsible for overseeing all internal use product program portfolios. They also lead the development and growth of the IUP team, both functionally and individually as members of the team.
**key responsibilities**:

- Manage the operations of the Internal Use Product (IUP) program through systems and technology; optimizing the ordering, submission, distribution and invoicing of IUP partner orders.
- Manage and oversee the maintenance, creation and integrity of IUP databases, tools and calendar.
- Perform data gathering and analysis to produce KPI reporting and inform strategic improvements to the IUP process
- Collaborate with the senior manager, global sample operations on strategy and future process enhancements regarding the internal use product program.
- Collaborate and provide expertise to the LLO Sample Production team to streamline the IUP program from a vendor management perspective.
- Provide guidance and leadership to the IUP team regarding their key roles and responsibilities, giving valuable feedback and coaching where needed.
- People lead through our Sample & Operations Support (SOS) Program, which provides insight for retail employees into the Vancouver-based SSCs.
- Represent the IUP program large scale projects and senior leadership directives.
- Oversee the sample management for the North America styling team, providing guidance and direction on physical and digital sample organization.

qualifications
- 5-8 years of experience in an operations-based role, special consideration will be given to those with a background in apparel production.
- Experience leading a team of individual contributors with various levels of experience
- Strong analytical skills, with the ability to identify gaps in processes and work diligently to improve them
- Lead with a solutions-based mindset, living in possibility in every moment
- Strong Excel, Power Query, Power BI and Database skills
- A clear, concise and confident communicator that can adapt communication styles to suit the need of your audience.

Compensation and Benefits Package
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)

**Note**: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.