Retail Supervisor
2 weeks ago
**Reporting to**: Director of Retail Operations
**Company Overview**
Fisherman’s Market International Inc. is one of Canada’s leading seafood retailers, wholesalers, and exporters, with over 75 years of industry expertise. Recognized among Canada’s Best Managed Companies, we deliver top-quality and responsibly sourced seafood including fresh, frozen, smoked, and salted products. Our strong commitment to sustainability and local partnerships sets us apart.
**Position Summary**
We are currently hiring a **Retail Supervisor** to support the day-to-day operations of our retail store. This role is ideal for a motivated, hands-on leader with strong customer service and sales experience. The Retail Supervisor plays a key role in ensuring operational excellence, leading a team of 10-15 staff, and contributing to the overall success of our store. This is a great opportunity for someone with prior retail or supervisory experience who is looking to grow within a dynamic and respected company.
**Key Responsibilities**
- Supervise, coach, and support retail team members
- Assign tasks and ensure smooth daily store operations
- Ensure consistent weekend availability
- Deliver excellent customer service and drive sales
- Manage scheduling, staff coordination, and performance evaluations
- Oversee inventory control, product rotation, and restocking
- Operate POS systems and manage cash handling
- Handle customer inquiries and resolve complaints efficiently
- Prepare end-of-day reports and maintain store records
- Contribute to social media and e-commerce content when needed
- Maintain cleanliness and compliance with food safety regulations
**Qualifications**
- Supervisory or leadership experience in retail or customer service
- Strong communication, problem-solving, and team management skills
- Ability to work independently and in a team setting
- Highly organized with multitasking capabilities
- Familiarity with social media and online store operations is an asset
- Comfortable in a fast-paced, customer-focused environment
**Working Conditions & Physical Requirements**
- Standing for extended periods
- Bending, crouching, and lifting up to 50 lbs
- Exposure to cold environments
- Handling and working with various seafood products
**Compensation & Benefits**
- **Hourly Wage**: $18.00 per hour
- **Commission**: Eligible for commission on personal sales
- **Benefits**: Offered in accordance with company policy
Pay: $18.00 per hour
Work Location: In person
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