Retail Outlet, Store Keyholder

6 days ago


Markham, Canada Stormtech Performance Apparel Full time

Family-owned and operated since 1977, Stormtech Performance Apparel is one of the fastest-growing suppliers in the promotional product industry, with four distribution centers shipping to 40 countries worldwide. Seeking a Warehouse Associate that can add value and expertise to our operation and help provide an elevated customer experience.

We value **teamwork, integrity, accountability, adaptability,** and the drive to continuously improve. Our approach to service and distribution focuses on providing a simple and trusted experience for our customers. We are committed to fostering a culture that strives toward a sustainable future.

**NATURE AND SCOPE**

This position will report to the Store Manager and is responsible for delivering a positive and on-brand experience in the Stormtech Factory Outlet. This role leads by example in providing exceptional customer service and demonstrating brand selling skills to maximize sales and optimize the customer experience in the store.

**SPECIFIC ACCOUNTABILITIES**
- In conjunction with, or in the absence of management, guide the daily operations for the store and activities of hourly associates to accomplish excellent customer service and to maximize sales.
- Responsible for opening and closing the store.
- Complete special orders for customers and management of incoming orders.
- Coordinate with the Repairs Team on any repair requests from customers, ensuring timely communication and follow-up.
- Perform sales, customer service, merchandising, cashiering, stock location, and related store up keeping support duties to maintain needed staff coverage and to lead by example.
- Maintain orderly appearance of sales displays, help with restocking and other merchandizing.
- Participate in and help lead Team Huddles alongside Store Manager: Daily communication of sales goals, average transaction targets, promotions etc. clearly defined goals and expectations.
- Support with recruiting, hiring, and maintaining staffing levels.
- Maintain, train, and lead staff on “best practices” and on the customer experience that Stormtech strives to deliver.
- Ensure safety procedures are followed.
- Other ad hoc duties.

**RELEVANT SKILLS**:

- Outstanding communication and interpersonal abilities; friendly and approachable
- Customer Driven
- Team focused
- Highly organized

**EXPERIENCE & QUALIFICATIONS**:

- Minimum 2 years supervisory experience
- 3 years retail experience
- 2+ years’ experience in customer service
- Possesses broad knowledge of store and company products

LI-Onsite

**Experience**: Required
- 3 year(s): Retail Experience



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