Account Coordinator

**JOB DESCRIPTION**

**Position**:Account Coordinator

**Reports to**: Supply Chain Manager

**Direct Reports**: None

**Position Summary**:
The Account Coordinator’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. They work closely with the sales department throughout the sales process to ensure our customers receive exceptional service. This includes working directly on the entire sales process for existing customers as well as developing quotes and handling customer inquiries. The account coordinator must also support internal teams with data metrics and analysis.

**Position Duties**:
The following duties are not intended to serve as a comprehensive list of all duties performed by employees in this position. Shown are duties intended to provide a representative summary of the major duties and responsibilities of the role. Employees in this position may not be required to perform all duties listed, and may be required to perform additional duties as required.

**Primary Responsibilities**:

- Responsible for providing quotations to customers based on a defined pricing structure and customer price lists.
- Responsible for verifying and processing customer purchase orders
- Validate that orders match their customer price list
- Serve as a reliable and responsive contact point for information required by our customers including order fulfillment, tracking, scheduling.
- Answer incoming and resolve customer calls
- Work with internal production staff and support staff throughout the order fulfillment process including managing delivery dates
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Key liaison between customer and the company.
- Develop new business with existing clients and/or identify areas of improvement
- Assist with challenging client request or issue escalations as needed
- Identify opportunities for growth in add-on services or increase in service levels
- Ensure customer satisfaction is achieved.
- Create strong, long-lasting customer relationships
- Report on customer retention and growth.
- Track key account metrics (quarterly sales results and annual forecast)
- Report on account status
- Communicate the progress of monthly/quarterly initiatives
- Liaise with the sales team and problem solve issues
- Collaborate with sales team to identify and grow opportunities within territory
- Support the sales team in the management of the sales and service process and customer communication.

**Education**:

- Post-Secondary Education in Business Administration or related field

**Experience**:

- Minimum of two (2) years related work experience in customer service and/or inside sales

**Licenses/Certificates**:

- Not Required

**Knowledge, Skills and Abilities**
- Strong written and verbal communication, interpersonal, presentation and relationship building skills
- Strong working knowledge of Microsoft Suite that include Xcel, Word, Powerpoint.
- Demonstrated success being a part of a high-performance team.
- Highly organized with attention to detail
- Able to make appropriate decisions based on an understanding of our business objectives and the facts available
- Able to work in a dynamic and fast paced environment
- Able to multi-task and prioritise work load

**Working Conditions**:
This job is performed in an office environment, and generally requires 50% sitting, 25% walking, and 25% standing. Occasional lifting, carrying, pushing, and/or pulling may be required from time to time.

Frequent computer use, involving visual concentration and significant fine finger dexterity, is also required in this role.

**Hours of Work**:

- Monday to Friday (8:30 am - 5:00 pm)
- 1-hour lunch (unpaid)

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Cornwall, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person