Word Processor

**Job Summary (external)**:
12-month term position

The Word Processor Operator uses word processing software to produce a variety of documents including memos, letters, forms, charts, tables, medical examination notes/correspondence and interview transcriptions, from handwritten and dictated material.

**Job Duties**:
Transcribes dictation including letters, memos, phone conversations, investigation interview tapes, medical summaries, examination notes, psychological assessments, permanent partial impairment award ratings and pain management assessments.

Types a variety of documents including letters, memos, forms, charts, and tables, from handwritten material.

Attaches file copy to the appropriate section of the file.

Prioritizes workload to determine which documents/services require rush, priority or regular basis handling.

Proofreads all documents for accuracy, format, spelling and grammar prior to printing documents.

Logs all dictation recordings to track the date, author and draft status. Takes turns on a weekly rotating basis in regards to typing rush dictations.

Provides training to new Word Processor Operators, on a rotating basis.

Observes call-in examinations of injured workers, records pertinent claim information and provides coverage for the appointment desk on a rotational basis.

Performs other related duties as assigned.

**Qualifications**:
Completion of Grade 12 plus a one year secretarial or office automation certificate which must include typing, dictaphone, word processing and medical terminology courses

Minimum 6 months of previous related experience

Typing speed of 50 wpm (less than 5% error rate)

Dictaphone speed of 40 wpm (less than 5% error rate)

Knowledge of secretarial/word processing techniques, procedures and principles

Ability to use a personal computer and software (Word at the Intermediate level, Excel) in a Windows environment

Ability to proofread and identify grammatical errors (less than 15% error rate)

Ability to use medical terminology (less than 25% error rate)

Ability to organize proper paragraph and sentence structure

Ability to produce accurate text from dictaphone and handwritten copy

Ability to communicate effectively both verbally and in writing

Ability to work under pressure within tight deadlines

Ability to work independently and in a team environment

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

**Competencies (internal only)**:
Essential:
PC Proficiency
Quality Orientation
Planning and Organizing

Very Important:
Coaching
Client Service Orientation

Important:
Communication
Impact

**Additional Information (internal)**:
Work From Home Suitability Level: Low

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

**Additional Information (external)**:
Salary Scale: $45,395 to $58,448

Ability to communicate proficiently in both official languages (English & French) is an asset.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.

**Job Summary (internal)**:
12-month term position

The Word Processor Operator uses word processing software to produce a variety of documents including memos, letters, forms, charts, tables, medical examination notes/correspondence and interview transcriptions, from handwritten and dictated material.