Co-ord Cash Receipts

Plan, coordinate, prioritize and assign work to Cash Receipts (CR) Section staff; research, recommend and implement administrative and control procedures to ensure payments to WSIB are secured and protected against theft and financial irregularities. Participate in the implementation of legislative and policy-operational changes impacting cash receipts systems and processes.

Control the deposit of cash receipts received at WSIB offices and the update of employer files, receivables and general ledger systems. Approve and prepare various cash receipts reports, general ledger journal and accident cost entries. Coordinate and oversee the various cash receipts programs which include the lockbox, APA (payments through the banks), in-house, on-line credit and debit card payments, e-payment; petty cash, claims overpayment, manual debit card, and NSF and returned cheques and electronic file update and balancing of employer payments and premium information received.

**Major Duties & Responsibilities**
1. Plan, prioritize, coordinate and assign work to Cash Receipts Section staff to ensure the section is efficiently organized and all daily activities are effectively and promptly executed. Coordinate and recommend the scheduling of staff absences, flex days and vacation requests and forward to manager for approval. Monitor employee work for quality, productivity and accuracy and provide feedback to manager. Train staff and coach new employees on cash receipts processes and systems and other programs to assist with the successful completion of responsibilities and duties in cash receipts.

2. Coordinate, oversee the balancing of bank deposits to electronic files and updating of payment and premium information from the electronic files to GW-AR and Post Dated Cheque database for the following programs:

- the Lockbox program (external collection agent for cash receipts)
- the Acceptance of Payment on Account (APA) program (employer payments and premium information paid through the banks)
- the e-payment program (Telephone and Personal Computer on-line banking)
- the On-line Credit Card and On-line Debit Card program
- the In-House employer payment program (employer payments via Head Office mail, Regional Offices, Electronic Wire payments directly to WSIB's bank accounts by;
- ensuring daily employer payments and premium information received from the above sources are deposited into WSIB's bank account and captured on the electronic file, and the funds deposited balances with information on the electronic file and vendor or WSIB reports;
- controlling the electronic files and in-house processing, ensuring employer accounts are updated accurately and promptly in the GW-AR Billing System with payment and premium information from the electronic file transmissions and the interface to the General Ledger is accurate and in balance with funds deposited in the bank
- investigating, analyzing and correcting any differences between electronic file information, bank deposit, Vendor or WSIB reports and G/L (general ledger), escalating if necessary
- liaising with financial institutions, lockbox, WSIB's APA consolidator bank, e-payment, on-line credit and debit card vendors and IT reps to investigate and correct system, file transmission problems and to obtain missing supporting premium remittance documentation or overpayment deposits
- ensuring all payments received from employers at Head Office or at the Regional Offices are batched, imaged, balanced, deposited and entered into GW-AR to update employer files, interfaces and balances to the G/L;
- developing and implementing deposit processes and procedures for all types of payments;
- developing and maintaining controls and procedures to ensure the security of WSIB funds;
- administering and controlling all post-dated cheques received in a secure environment and ensuring the post-dated database is maintained, updated for current payments and balanced daily;
- maintaining signing authorization approval forms for petty cash requests, ensuring sufficient funds are on hand, balancing the fund, authorizing the release of petty cash and ensuring cash is secured and locked up at all times;
- approving or rejecting requests for return of funds from financial institutions.

3. Coordinate and oversee claims overpayment program, manual debit card program (physical debit card machines in each WSIB office) and NSF returned cheque processes by:

- ensuring claims overpayment cheques received from workers are batched, balanced, deposited and updated in the WBS system;
- ensuring payments received via the debit card facilities in all WSIB offices are balanced, deposited and journalized to G/L, contacting debit card service provider where out of balance, missing payments or equipment problems occur;
- ensuring all returned cheques are balanced to charges in WSIB bank accounts, journalized and updated in GW-AR/WBS and ensuring incoming electronic transmissions of returned cheques received are bala