Service Centre Attendant

**Job Information**:
Job Requisition ID: 38991

Ministry: Forestry, Parks and Tourism

Location: Dinosaur Park Provincial Park

Full or Part-Time: Part-time

Hours of Work: 40 hours per week

Regular/Temporary: Wage, Seasonal

Scope: Open

Classification: Administrative Support 1

**About Us**:
Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat, and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit:
**Dinosaur Provincial Park (DPP)**: is located 48km NE of Brooks, Alberta and is rich in cultural and natural heritage. This UNESCO World Heritage Site attracts visitors from all over the world to experience the landscape of the badlands, its rich fossil resources, and the riparian habitat. Onsite, fully furnished accommodations may be available for rent. The staff at Dinosaur Provincial Park Service Centre & Café provide general park information and campground booth services, operate the camp store, and provide the food services of the café *Experience in food service and Food Safety Certification may be required for this position.

**Role**:
Service Centre Attendants are often the first point of contact for visitors to Alberta Parks thus set the tone for all interactions within parks.

Duties include, but are not limited to, the day-to-day operations of facilities that may include Visitor Centres, campground booths, and cafes or camp stores.

Daily tasks typically include reception duties, information services, campground check-ins and compliance checks, and performing till/ point-of-sales functions and close-outs.

**Qualifications**:
**Education**:

- Some high school education with preference for some related retail or food service experience

**Additional Requirements**:

- Current WHMIS is required upon commencement
- Valid Class 5 driver’s license and current Defensive Driving Course (3 years or newer) is desired and may be required (Driver’s Abstract may also be required)

**Assets**:

- Current Food Safety Certificate is desirable and may be required
- Strong communication and interpersonal skills with a focus on providing clear and accurate information to park visitors
- Outgoing, friendly, and professional personality that enjoys working with the public and contributing to a positive team atmosphere
- Ability to problem solve in a fast-paced environment
- Working knowledge of Microsoft Word, Excel and Outlook
- Ability to stand for long periods of time and occasionally lift heavy objects
- Experience with customer service, retail operations and computerized point of sale systems
- Knowledge of Dinosaur Provincial Park and other local area Provincial Parks, local area tourism opportunities and services, as well as regional and provincial tourism opportunities
- Experience in food preparation, safe food handling, and/or the food service Industry
- Current Standard First Aid and CPR level C + AED training and may be required upon commencement

To be successful in this role, you need to demonstrate excellent problem-solving, time management, organizational, interpersonal and communication skills.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Drive for Results **- This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.

**Creative Problem Solving **- Occasionally challenges arise and staff must break problems down into manageable components to identify what appropriate action needs to be taken in a timely and efficient manner.

**Agility** - Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.

**Build Collaborative Environments**:

- By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.

**Salary**:
Based on an 8-hr. work shift and up to 40 hrs. per week),
$18.45 - $22.32 per hour

Shift premiums as applicable
- $3.25 per hour for weekends and holidays
- $2.75 per hour for evenings

Wage employees receive 11.2% in addition to regular wage earnings in lieu of paid holidays and vacation leave.
- 5.2 percent of regular wage earnings instead of paid holidays
- 6 percent of regular wage earnings instead of annual vacation pay

**Notes**:
**Terms of Em