Service Technician

**About Us**:
Do you like working with your hands, outside' Are you positive, hard-working and a team player' Would you like to build a career at an established fast-growing business that invests in its employees and have 3 months off in the winter'

Blue Jay Irrigation is a privately owned, full-service irrigation company with over 35 years of experience in servicing residential, commercial, and golf industry clients. Our commitment to quality, innovation, and superior customer service has made us a trusted name in the industry. We offer comprehensive solutions from planning and design to installation and maintenance, using top-quality products and the latest technology.

Join our team and be part of a dynamic, fast-growing business that values personal growth and development.

**What We Offer to Team Members**:

- **Full Benefit Plan**: Health and dental with 100% employer-paid premiums.
- **Annual Profit-Sharing Bonus**: Based on company and individual performance.
- **Employee Assistance Program**: Confidential support services, including counseling and financial planning.
- **RRSP Matching**:

- **Tool Allowance and Uniform Provided**:

- **Monthly and End of Season Bonus Opportunities**:

- **Paid Wellness Days**:

- **Comprehensive Training and Mentorship Programs**:

- **Company Paid Certifications**: With IA and OWWA.
- **Supplemental Benefit Program**: Enjoy the winter off while still getting paid.
- **Employee Social Events**: Including company breakfast, golf tournaments, and family days.
- **Blue Jay Points Program**: Redeem points for various rewards.
- **Annual Training Week**:A full week of company-wide training

**Position Overview**:
We are seeking a dedicated and dynamic Service Technician / Team Leader to oversee and manage the day-to-day operations of our service schedule. This role involves supporting the Field Supervisor, ensuring efficient service delivery, and maintaining high standards of customer satisfaction across our residential, commercial, and golf property clients.

**Key Responsibilities**:

- Install and Service Irrigation and Landscape Lighting Systems.
- Manage all aspects of the service team's efficient and effective operation.
- Direct, supervise and inspire service team members to achieve superior performance and pre-set performance levels.
- Participate in daily service team meetings and build strong relationships with all team leaders, members, and other department staff.
- Work with the Customer Care Team to ensure high customer satisfaction and notify them of any schedule delays.
- Maintain professional conduct and open communication with customers and contractors to foster relationships and retain customers.
- Ensure the maintenance and repair of all facilities, equipment, and vehicles used for service and customer care.
- Safeguard inventory and minimize handling, storage, and damage costs.
- Use Service Titan software effectively to log time, write notes, enter parts used, and complete assessments.
- Provide technical support and manage multiple projects simultaneously, prioritizing workloads.
- Follow and enforce health and safety regulations, attend required meetings, and keep documentation up to date.
- Use the company vehicle strictly for company purposes.

**Education and Experience Requirements**:

- Minimum of 2 years in the irrigation industry.
- Leadership experience is an asset.
- Experience working outdoors for extended periods and performing physical labor.
- Proficiency with scheduling software; experience with Service Titan is an asset.
- High school diploma required; college degree or equivalent experience preferred.
- Class G Licence required; additional certifications (e.g., Working at Heights, CIT) are valuable.
- Strong initiative, critical thinking, and problem-solving skills.
- Excellent verbal and written communication skills; ability to speak with homeowners courteously and respectfully.**
**Physical Requirements**:

- Ability to sit for prolonged periods, stand, walk, dig, and lift up to 50 pounds.
- Must have a full range of body movements, including using hands and fingers, bending, reaching, crouching, and specific vision abilities. The ability to bend the body, to reach for objects, and to crouch when needed is also required.
- Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.

**Working Conditions**:

- 10-hour days/50 hours a week. Extended schedules may be necessary at times.
- Working outdoors in the elements.
- Extensive travel is required; however, a service vehicle will be provided.

**How to Apply**:
**Blue Jay Irrigation is an equal-opportunity employer and encourages individuals from all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.**

Join Blue Jay Irrigation and grow your career with an industry leader that invests in your future