Physiotherapy and Medical Receptionist

**SUMMARY OF JOB**:
We are a rapidly expanding Physiotherapy and Sports Medicine centre, looking for a receptionist to work a full day on Tuesdays (8-4 ish), plus potentially afternoon/evening shifts (3-6pm)

This role will be predominantly centered around physiotherapy reception work, and general clinic management (ordering supplies, managing support staff).

We are looking for someone with clinic experience, and someone with the drive to want to manage a clinics front desk, and assist with the growth and development of the clinic.

**DUTIES**:

- Handling new Physiotherapy referrals coming in and booking them appropriately.
- Liaising with other receptionists at the clinic
- Checking in medical patients for doctors and cleaning treatment rooms between appointments (Occasionally)
- Welcome patients and visitors by greeting them in person, or on the telephone; answering or referring inquiries.
- Optimise patients' satisfaction, provider time, and treatment room utilisation by checking patients in, in a timely fashion.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Schedule patient appointments at end of patient visit.
- Billing for patients who have private health
- Ordering medical supplies and ensuring items are stocked prior to clinic days.

**REQUIREMENTS**:

- Experience is a MUST (below):

- Previous experience working in a leading reception role at a Physiotherapy Clinic
- Excellent communication skills with the ability to communicates effectively with the patient, medical staff, insurance companies and others related to the case.
- Caring demeanour towards patients and co-workers.
- Clinical knowledge and familiarity with medical terminology.
- Working knowledge of computers, fax, copiers and other technology.
- Strong administrative skills with attention to detail and accuracy.

**EDUCATION AND EXPERIENCE**:

- High School Diploma required.
- **Experience as a Physiotherapy receptionist required**:

- Medical Receptionist degree preferred

**DETAILS**:

- 8-15 hours/week
- Location: Thorold, ON
- Shift: Day job (varying shifts from 8am-7pm, Monday to Friday)
- Job Type: Full Time
- Salary: $19-23 /hour

We look forward to hearing from you

**Job Type**: Part-time

Pay: $18.00-$21.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Thorold, ON L2V 2G4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2026-06-03