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ERP Application Analyst
2 weeks ago
This role will require the individual to be available for off-hours production support, with an on-call rotation. Safety is the Core Value of Stelco, and the individual will make Safety the #1 priority in the execution of all work activities, including monitoring contractor/vendor safety in support of work efforts.
This position reports to the Application Services Manager.
**Responsibilities**:
- Manage deployments within the D365 F&O ERP system. (system upgrades and enhancements)
- Collaborate with ERP support vendors to help streamline support, change requests and upgrades to our ERP system.
- Support, triage and maintain the D365 ticket queue to ensure timely resolution for business issues.
- Assist users in resolving problems and answers questions with mínimal supervision.
- Interpret D365 users’ technical issues over phone and respond with solutions.
- Work with business owners to analyze and document customer needs and business processes.
- Participate and provide functional input into project-based activities.
- Communicate with stakeholders and manage the business requirements to ensure successful end-to-end delivery.
- Collect, document, update and review business processes and scenarios into functional design documentation.
- Understand and challenge specifications, designs and test cases to ensure quality and accuracy of requirements.
- Identify and recommend opportunities for system improvement.
- Assist various business units with development, execution, reporting and acceptance testing.
- Contribute to the continuous improvement of business processes and Stelco’s digitalization journey.
**Job Qualifications**
- College Diploma or University degree with a Technical / Business Major, such as Computer Sciences, Commerce, or work-related experience.
- Writing Skills: to create clear and consistent procedures to formalize business processes and to document analyses and track solutions.
- Detail-oriented: it is essential to provide quality work at every stage of the process and to be organized.
- Creativity: Creativity is encouraged to find solutions that will simplify the process, which will support operations, and maximize the use of tools.
- Communication skills: the analyst must be able to express ideas clearly to transmit the business requirements, operational, and functional requirements to development teams.
**Job Skills and Knowledge**
- Strong oral and written communication skills.
- Excellent communication and interpersonal skills (both verbal and written) with the ability to communicate effectively with all levels of staff and management.
- 2+ years of experience within an ERP system such as D365 F&O, SAP is considered a requirement.
- Proven experience supporting users within an ERP system.
- Ability to work both autonomously and within a team environment.
- Ability to multitask and adapt to the challenge of unfamiliar tasks.
- The ability to follow direction and work well with others is a necessity.
- Proficient with Microsoft Office Suite of tools including Excel, Word, Project, Visio, and Power Point.
- Strong Customer service skills.
- Ability to lead meetings with stakeholders of all levels.
- Ability to prioritize workloads.
**Working conditions**
- Normal, fast-paced office environment for a high impact team.
- Onsite / remote work options are available, this is not a 100% remote position and onsite presence will be required.
- Off-hours production support, with an on-call rotation required.
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Stelco is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process._
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee assistance program
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- HAMILTON, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
