Customer Service Associate

Employment Status: Part-Time Casual (Continuous)
- Pension
- Weekdays - Weekends - Days - Mornings - Afternoons - Evenings - Assigned Shift

**Customer Service Associate**
Waterloo Memorial Recreation Complex (WMRC) - Part-time Casual

**Competition Number**: 17818

**Work Location**:Waterloo Memorial Recreation Complex (WMRC)*

**Posting Status**: Internal/External

**Hourly Rate**: $21.81 / hour

**Number of Positions**: 3

**Employment Group**: Non-Union

**Job Status**: Part-Time Casual

**Posting Release Date**: June 12, 2025

**Hours of Work**: up to 24 hours / week**

**Posting Closing Date**: June 29, 2025

**Why work with us**:
The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s **Strategic Plan, Vision, Values & Guiding Principles,**please click here**:City of Waterloo 2023-2026 Strategic Plan**.

**What we offer**:

- Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
- Dedication to the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
- Certification as a Living Wage Champion;
- Defined Benefit Pension Plan (OMERS) eligibility for all employees;
- Substantial internal and external training and development opportunities;
- Opportunities to get involved and give back to the community;
- Employee-wide events, activities, site visits, BBQs, etc.;
- Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
- So much more

**What you will do**:
Reporting to the Supervisor, Customer Services & Tenant Relations**,**your primary responsibilities will include, but are not limited to, the following:

- Ensuring an exceptional customer experience for City of Waterloo facility guests.
- Addressing general inquiries from members of the public and helping to address any issues or concerns.
- Providing guests of our facilities with information about recreational programs, registration and revenue collection for various programs.
- Answering telephones and directing customers as required.
- Following all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness.
- Reconciling and balancing revenues, facility bookings, admissions and rentals
- Maintaining a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment.
- Communicating and interacting effectively with other facility staff and coworkers.
- Opening and closing duties and other administrative tasks as required.

**What you will bring**:

- Post-secondary education in a related field or equivalent combination of education and experience.
- Experience providing front line customer service.
- Experience in handling cash and related administrative duties.
- Sound customer-service focus with excellent communication and interpersonal skills.
- Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
- Ability to effectively multi-task and handle changing priorities.
- Strong organizational skills and attention to detail.
- Proficient computer skills (MS Office, Excel, Word).
- Previous experience using booking and registration software (ActiveNet) would be considered an asset.

**What we will require**:

- A current Police Vulnerable Sector Check satisfactory to the city is required as a condition of hire
- Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable

**WMRC**: Primary weekday hours are 6:00AM- 11:00PM and weekend hours are 7:00AM- 9:30PM.
- **Location**:
Please note that this position requires access to reliable transportation as work hours may be outside of public transportation operations.