Debt Collection Specialist

3 days ago

Fort Erie, Canada Omnipoint Management Inc Full time

** This is NOT a remote position **

Omnipoint is an established Collection Agency located in Ft. Erie looking to add a few people to grow our team. Are you money motivated and have exceptional communication skills? We would like to meet you We typically hire employees with collections experience but will train the right person for this role.

We believe in a fair, inclusive, work/life balance and team atmosphere. We offer a great bonus structure and additional incentives for doing the right thing, being compliant as well as achieving team milestones/goals.

**RESPONSBILITIES**
- Communicate with Consumers by telephone to resolve delinquent debt
- Negotiate and counsel consumers to find resolutions to delinquency
- Manage and resolve primary consumer questions and concerns
- Escalate consumer complaints and secondary concerns to management
- Update consumer accounts per Company and Client policies
- Skip tracing as assigned or needed
- Maintain knowledge, understanding, and compliance with all applicable Federal, State, Local laws, and regulations relating to job duties
- Maintain knowledge and Adherence to all Company compliance polices
- Perform other duties as assigned by management

**QUALIFICATIONS**
- Proficient in English Language
- Able to easily navigate computer and software platforms
- Communicate effectively, in a professional, assertive and pleasant manner
- Team oriented
- Reliable

Pay: $35,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Fort Erie, ON L2A 1M7: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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