Salon Operations Manager

**About Us**:
Palm Sunday is a trailblazing force in the world of hair salons, driven by collaboration, artistic vision, and sustainability. We are committed to staying on the cutting edge of fashion and technology, fostering a culture of innovation and excellence. Our team members are creative pioneers who thrive in an environment that challenges and empowers them. At Palm Sunday, we are on a mission to redefine the salon experience.

We're searching for an exceptional Salon Operations Manager to join our team and elevate our clients journey, from the moment they step through our doors until they leave. If you're a numbers-savvy, detail-oriented leader, and solution-driven professional with an entrepreneurial spirit, we invite you to be a part of our dynamic team.

**Palm Sunday Salon Operations Manager - Job Description**

**Job Overview**

**Key Responsibilities**:
**1. Salon Operations Management**
- Oversee daily operations, ensuring seamless service delivery and client satisfaction.
- Manage inventory for high-end beauty products and salon supplies, maintaining optimal stock levels.
- Ensure all services meet the salon’s quality standards; address and resolve complaints promptly.

**2. Staff Management**
- Recruit, hire, and onboard top-tier talent, fostering a team that embodies the salon’s brand ethos.
- Implement performance metrics (KPIs) and conduct regular reviews, ensuring staff are motivated and skilled.
- Manage staff scheduling to optimize coverage and ensure efficient operations.
- Cultivate a positive and collaborative team culture through leadership and mentorship.

**3. Customer Service Excellence**
- Build and maintain strong relationships with clients, personalizing their salon experience.
- Address customer concerns with professionalism and discretion to enhance client retention.
- Provide consultations to recommend services and products tailored to individual needs.
- Offer exclusive VIP experiences, including bespoke services and private events.

**4. Financial Management**
- Develop and monitor budgets, balancing cost management with quality service delivery.
- Prepare and analyze financial reports to assess salon profitability and performance.
- Strategize pricing adjustments based on market trends and luxury brand positioning.
- Establish sales targets for services and retail products, driving staff incentives and accountability.

**5. Marketing and Brand Management**
- Uphold and enhance the salon’s luxurious image through every client touchpoint.
- Collaborate on marketing strategies, including influencer partnerships and digital campaigns.
- Plan promotional events, product launches, and collaborations to attract and retain clients.
- Oversee social media and online presence, ensuring alignment with the salon’s brand identity.

**6. Facility Management**
- Maintain a pristine and inviting salon environment reflecting luxury and sophistication.
- Ensure compliance with health and safety regulations, including proper sanitation practices.
- Leverage salon management software for scheduling, CRM, billing, and inventory tracking.

**7. Supplier and Vendor Collaboration**
- Foster relationships with luxury beauty suppliers and service vendors for premium offerings.
- Curate and select retail products that align with the salon’s brand and clientele preferences.
- Negotiate supplier contracts to balance exclusivity, quality, and cost-effectiveness.

**8. Compliance and Legal Responsibilities**
- Ensure all staff and the salon meet licensing, certification, and regulatory requirements.
- Oversee insurance policies and risk management to protect against potential liabilities.

**9. Strategic Planning and Growth**
- Identify growth opportunities, including new services, client segments, and potential expansions.
- Conduct market research and client feedback analysis to stay ahead of luxury beauty trends.
- Work with salon ownership to execute strategies that drive innovation and long-term success.

**Qualifications**
- Education: Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred).
- Experience**: Minimum 5 years in management, preferably in the salon, spa, or luxury service industry. Relevant experience in operations, hospitality, retail, or customer-focused roles with transferable skills is highly valued.
- Proven expertise in operations management, financial oversight, and team leadership.
- Strong understanding of luxury brand positioning and high-level client service expectations.
- Proficiency in management software and inventory systems is an asset.

**Key Skills**
- Leadership and team motivation.
- Customer service excellence and relationship building.
- Budgeting, financial analysis, and KPI tracking.
- Marketing strategy and social media oversight.
- Attention to detail and commitment to quality.
- Adaptability in a fast-paced, client-focused environment.

**Ready to Make Your Mark?**

**Job Type**: Part-time

Expected hours: