Logistics & Customer Service Manager

**Logistics & Customer Service Manager**: - Requisition ID: 14059 - Location: Laval, Quebec, CA, H7T 0J3 - Pay Type: Salary **Company Overview**: **COMPANY OVERVIEW** Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build _your_ ambition. **ABOUT THE ROLE** The Customer Value Center Manager is a working member of the CVC team who will lead the Customer Value Center (CVC) to be the customer service leader in the building materials industry. This role involves daily interaction with customers and carriers, as well as supervisory responsibility for the completion of all on-road cement order/delivery services for shipments across Eastern Canada. In addition, this position provides critical support to the road, rail, and vessel supply/logistics management team and collaborate with the sales and distribution organizations in driving implementation of the Cement business strategy. In conclusion it demands a service-oriented mindset and a highly professional approach. **WHAT YOU’LL ACCOMPLISH** - Management daily on-road deliveries to customers in a safe manner. - Function as the onsite leader for the Customer Value Center. - Perform direct supervisory responsibilities for the Customer Value Representatives (CVR) and the - After-Sales Support Representative(s). Own the overall performance. - Support employee’s participation in the performance review process. - Develop annual objectives for the team. - Train all new resources during the orientation and onboarding processes. - Foster and maintain a positive, open, team-oriented work environment. This includes excellent communication and strong working relationships with internal stakeholders from Sales, Logistics, and Operations teams who support the same customer base. - Manages all aspects of employment relationship for employees including but not limited to recruitment and selection (with HR), performance management, training and development, and discipline if/when required. - Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours. **WHAT WE’RE LOOKING FOR** - **Education Preferred**: University degree or greater in applicable field. - **Field of Study Preferred**: Customer support center, call center, logistics and supply chain management or similar. - **Required Work Experience**: 5-10 years. - **Required Technical Skills**: - Bilingual in English and French is mandatory. - Basic Computer knowledge (Microsoft Office suite), SAP or other ERP systems experience a plus. - Strong written and verbal communication skills. - Ability to develop and maintain effective and collaborative working relationships. - High degree of accuracy and attention to detail. - Leadership in planning and executing. - Strong problem-solving skills and team work orientation. - Analytical skills. - Strong capability of road orientation. - **Travel Requirements**: 5-10% of time spent away from the job’s regular worksite. - Flexible work schedule is required because may require to work outside of normal working hours. **Additional Requirements**: - Must be attentive to people, outgoing and able to anticipate. - Capability to implement continuous improvement opportunities for current processes within the role to drive further simplification, visibility and efficiency. - Handles stress very well. - Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. **WHAT WE OFFER** - Flexible Health & Dental benefits coverage for you and your dependents, effective day one. - A generous Pension Plan designed to support you through various stages of your career and life. - Access to voluntary programs like RRSP and TFSA for future financial planning. - Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges. - Easy access to mental health and well-being support. - Service recognition awards to celebrate your contributions.