Employment Support Specialist/receptionist

'''Job Overview:
“Choose a job you love, and you will never work a day in your life.”
- Confucius

Join the Glengarry Inter-Agency Group team and impact those around you by helping to improve the lives of individuals at every stage in their lives. GIAG Programs help everyone from toddlers to seniors. Our vision is to be a trusted and well-known community resource, offering exceptional specialized support to people at every stage of life. Our Mission is to engage our community in work, play and the realization of personal potential.

Book an appointment with one of our employees to see what it’s like to work for such a wonderful non-profit community organization.

The Glengarry Inter-Agency Group is looking for a friendly and professional individual to fill a position as an Employment Support Specialist/Receptionist in the Employment Services Program.

Shifts: Monday to Friday 8:30am-4pm

**Job Types**: Full-time, Permanent

Wages: $22-$25 per hour

**Requirements**:

- Excellent oral and written communication in French & English **(MANDATORY)**:

- Experience working as a clerk or in a similar administrative role
- College diploma in administration an asset
- Criminal record check
- Valid drivers license, own vehicle
- Computer Applications; Microsoft Excel, PowerPoint, Word, Outlook

**Responsibilities**:
The Employment Support Specialist/Receptionist is responsible for greeting clients and being knowledgeable about resources available at Glengarry Interagency Group as well as the wider community to direct clients in the best way possible. The individual in this position requires tact and diplomacy when dealing with all customer service situations to ensure a favorable outcome as well as performing follow-ups and data analysis. They will be assisting the Employment Services team with any CaseFLO issues, and various tasks such as creating resumes, conducting research, and scheduling appointments.

**Skills**:

- Strong proofreading skills to ensure accuracy in written materials in French and English
- Familiarity with Google Suite for document creation, collaboration, and organization
- Excellent customer service skills to provide support and assistance to job seekers
- Ability to type quickly and accurately for data entry purposes
- Knowledge of filing systems and ability to maintain organized records
- Familiarity with phone systems and ability to handle calls professionally
- Comfortable working with computerized systems for data management
- Strong phone etiquette skills for effective communication

Upon request, this job posting will be offered in both official languages.

GIAG is committed to diversity and inclusion and the equitable participation of all Canadians. Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.

We thank all applicants for their interest in GIAG. However, only those who are selected for further consideration will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person