Phone Operator

4 days ago

Montréal, Canada Complexe Humaniti Montréal Full time

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.

**Join the Humaniti community**

**Here are the benefits and privileges offered to you by the Humaniti Hotel**:

- Thrive within a positive, friendly, and dynamic team in a beautiful environment.
- The opportunity to take on new challenges and advance your career across North America.
- Various employee recognition programs.
- Various training programs.
- Discounts within our hotel chain.
- Uniform provided.

**Description**

We are looking for enthusiastic, autonomous, and friendly individuals who wish to provide a memorable and personalized experience to each of our guests. Our phone operators are the first point of contact our guests will have over the phone and will be responsible for bringing the Humaniti experience to life from the first interaction with our guests.

Our phone operators will work together with the front desk team to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are seeking individuals who have a deep understanding of human interactions and will deliver an experience in line with our wellness concept to our customers.

**Roles and Responsibilities**
- Answer incoming internal and external calls.
- Redirect calls according to clients' needs.
- Respond to client inquiries.
- Respond to client questions via chat.
- Take room service orders and communicate them to the restaurant.
- Monitor various client requests using our tracking software.
- Perform various administrative tasks to assist the reception team.
- Provide service that exceeds our customers' expectations and instill this quality of service throughout the team.
- Ensure smooth service coordination with various hotel departments.

**Skills and Requirements**
- Excellent organizational skills, prioritization, and outstanding customer service.
- Ability to work under pressure and manage stress.
- Proactivity, initiative, and autonomy.
- (2) years of experience in high-end customer service.
- Bilingual (French and English).
- Availability during the day, evening, night, and weekends.
- Experience with Marriott chain hotels, an asset.

**Job Types**: Full-time, Part-time, Seasonal

**Benefits**:

- Company events
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work Location: In person

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