Guest Services Manager
1 week ago
**Guest Services Manager**
**Location**: Victoria, BC (Uptown)** - Full-Time (35-40 hrs/week)**
**About Us**
Salon Felice is an Aveda salon that blends creativity, wellness, and luxury in a warm and welcoming atmosphere. We believe that every guest deserves to feel cared for, inspired, and beautiful — inside and out. We’re looking for an experienced **Guest Services Manager** who loves people, thrives in a team environment, and brings positive energy to every interaction.
**What You’ll Do**
- Support our front desk/concierge team with kindness, clarity, and enthusiasm
- Help guests feel welcome from the moment they walk in the door
- Oversee bookings, payments, scheduling, and communication with ease
- Resolve challenges with empathy and a solutions-first mindset
- Track key goals (rebooking %, retail performance, reviews) and celebrate wins
- Keep our retail shelves looking beautiful + stocked
- Create social media posts (IG/FB) & help maintain our online voice
- Partner with leadership to support smooth day-to-day salon flow
**Who You Are**
- A warm, confident communicator with a natural ability to make people feel cared for
- Organized and comfortable managing multiple moving parts
- Experienced in salon/spa, hospitality, retail, or team leadership roles
- Friendly, positive, and excited about teamwork and growth
- Comfortable with Instagram, Facebook, and Canva
**What We Offer**
- Competitive pay (based on experience) - Starting at $25 per hour
- Retail commission (5-10%) + performance bonuses
- Aveda product + service discounts
- Supportive team environment & ongoing professional development
- A beautiful workplace and community of guests who love us
**How to Apply**
Tell us briefly about a time you improved guest experience **and** moved a KPI (e.g., rebook %, RPG, reviews).
We can’t wait to meet you. ✨
Pay: $25.00-$27.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- On-site parking
- Store discount
**Experience**:
- Management : 2 years (preferred)
**Language**:
- English (required)
**Location**:
- Victoria, BC (required)
Work Location: In person
-
Guest Services Manager
5 days ago
Victoria, Canada Marriott International, Inc Full time**Job Number** 22178147 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Victoria Ocean Pointe Resort, 100 Harbour Road, Victoria, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Guest Services Manager
3 days ago
Victoria, Canada Brentwood Bay Resort Full time**What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...
-
Guest Services Manager
2 days ago
Victoria, Canada MeeT Restaurants Full time**About Us**: Since opening in 2014, MeeT has grown quickly to four busy locations, each garnering praise and awards including Best Neighborhood Restaurants in Vancouver. We're now open in Victoria and looking to expand our TeeM! Our mission is to bring plant-based comfort food to the masses, welcoming vegans and non-vegans alike with food that appeals to...
-
Guest Service Agent
1 week ago
Victoria, Canada Hotel Rialto Full time**Guest Services Agent** Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. The Guest Services Agent welcomes all guests with warmth and individual attention. The Guest Services Agent facilitates check-ins, check-outs, provide concierge and valet services...
-
Guest Service Manager
5 days ago
Victoria, Canada Hotel Rialto Full timeHotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. As an addition to our team, we are looking to fill a full-time Guest Service Manager position. As Guest Services Manager, you’ll be responsible for daily operations in our hotel's and offsite...
-
Guest Service Agent
2 weeks ago
Victoria, Canada Embassy Inn Hotel Full timeThe Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...
-
Guest Services Supervisor/manager On Duty
2 weeks ago
Victoria, Canada Brentwood Bay Resort Full time**About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...
-
Guest Services Supervisor
7 days ago
Victoria, Canada Central Walk Mayfair Shopping Centre Full timeReporting to the General Manager, the Guest Services Supervisor is responsible for the complete operation of the Guest Services desk at Mayfair Shopping Centre. Responsibilities include, but are not limited to the following: - All aspects of hiring, training, motivating, mentoring and leading staff effectively in order to ensure the consistent delivery of...
-
Guest Service Agent
2 weeks ago
Victoria, Canada Victoria Marriott Inner Harbour Full time**SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...
-
Guest Service Agent
2 weeks ago
Victoria, Canada Howard Johnson Hotel & Suites Victoria Full time**Business Name**: Howard Johnson Hotel & Suites Victoria **Title**: Guest Service Agent **Positions**: 1 **Terms of Employment**: Permanent, full-time (30-40 hr/week) **Wage**: $17.00 per hour **Benefit**: Medical and Dental Insurance **Language of work**: English **Company Profile**: Howard Johnson Hotel & Suites Victoria is now hiring for a...