Landscape Programs Manager

**About Us**:
We are a family-run, fast-growing company based in Okotoks. We specialize in providing premium lawn care, snow removal, and landscaping services for both small residential and large commercial clients.

Our company thrives on teamwork, dedication, and continuous improvement of our operations to deliver exceptional quality and rapid response times to our customers. We take pride in our work and the goals that we reach together.

We are currently seeking an experienced Maintenance Manager to help manage and grow our services, ensuring top-notch customer satisfaction and smooth daily operations.

**Core Values We Expect**:
D - Decision Making

A - Accountability

N - Notice

D - Delegate

Y - YES

L - Leadership

A - Active Listening

W - Willingness

N - Networking

S - Sustainability

**Working with us Promises**
- A fast-paced environment
- Team setting with a group that loves to have fun
- Job experience in all areas of the business
- New skills that will help to further your career
- Minimal out-of-town work. Be home each night
- Competitive wage

**Expected Goals**

**Leadership and team development, managing workflow and staffing, delegations, critical thinking, problem-solving, prioritization, continuous operational improvement, enhancing processes, driving and enforcing efficiency, leading safety compliance, enhancing customer experience and relationships, achieving financial and performance targets, and increasing and gathering sales opportunities.**

As a Manager, you will be an integral part of our team. You will work on various challenging and exciting projects while working in the shop and visiting customers' properties. This is a demanding position and requires high responsibility, autonomy, and trust. We offer great compensation, a health spending account, RRSP matching and opportunities to learn and grow.

This is an exciting opportunity to be part of a fun and growing company who has big plans for the future

Are you looking for a career to help enhance your skills with personal growth opportunities? Value a safe working environment? Like working outdoors doing dynamic tasks? If so, then this job could be for you

**ROLE & RESPONSIBILITIES**:(includes but not limited to)

**Leadership and team development**
- Train employees in equipment operation and landscape maintenance best practices.
- Planning ahead on staffing, equipment, and material needs for upcoming jobs - communicating needs to staff and internal Management.
- Reviewing the performance of jobs and identifying where improvements can be made through training or estimating accuracy.
- Review, help create and modify employee goals and monetary triggers
- Listen actively to staff issues and respond in a kind and insightful manner

**Manage workflow and staffing.**
- Supervise crew members and tasks while being an active member of the crew, including disciplinary action when required. Attention to detail and quality control is essential.
- Train staff respectfully and respond to training questions with respect and empathy.
- Coordinate, manage, and motivate the day-to-day activities of crew members.
- Field-level work as required to ensure workflows stay consistent.
- Scheduling your crews (2-5 crews consisting of 2-3 people each), using our software and systems.
- Be able to operate a variety of equipment to maintain lawns and grounds (i.e. riding mower, push mower, weed trimmer, hedge trimmer, etc.).

**Delegations/ Critical thinking/ Problem-solving**
- The first line of defence against problems with staffing or performance
- Fast-paced decision-making with an eye for safety and profit
- Set budgets for yearly staffing and adhere to budgeting dollars.
- Work weekends as needed to ensure projects are being completed within the promised timelines.
- Ensure leadership staff under you are managing staff in an efficient and kind manner.

**Prioritization**
- Ensure teams are performing accurate and detailed work that meets timelines.
- Always be looking to improve efficiencies to maintain and improve the amount of work teams can accomplish per day/ week.

**Continuous operational improvement**
- Attending internal meetings to stay up-to-date on projects and initiatives within the company - informing your team of any relevant information.
- Perform Equipment maintenance. Keep all machinery, vehicles, and facilities in top working condition.

**Enhance processes**
- Create/ modify/ improve/ train established and new SOP’s to ensure processes are being adhered to.

**Drive and enforce efficiency**
- Set expectations for quality and excellence with the landscape crews.

**Lead safety compliance**
- Managing and updating manuals, processes, workflow forms and deliverables
- Confirm and follow all Safety and OH&S regulations
- Ensure all staff below you are participating in and completing safety forms and requirements.
- Ensure all maintenance records are filled out and handed in accurately for maintenance staff.

**Enhance cus