Remote (Work From Home) Beauty Customer Service

2 weeks ago

Winnipeg, Canada IntouchCX Full time

**About IntouchCX**

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

**Position**:Remote (Work from Home) Beauty Advisor on behalf of our client Sephora

**Rate**:$19.00

**As a Beauty Customer Service Specialist, you will**
- Provide exceptional solutions for requests / inquiries that come through phone and chat softwares, while working remotely from home
- Demonstrate Sephora standards by providing exceptional personalized service to clients
- Fulfill client requests by processing transactions, completing transactions, or forwarding client requests to the correct team for resolution
- Maintain composure, professionalism, and work efficiently when dealing with disappointed clients
- Use positive, professional, and appropriate grammar and word choice in written communication with clients
- Display a positive, confident attitude for tackling new challenges and initiatives
- Maintain adherence to key performance indicators (KPI)

**As a Beauty Customer Service Specialist, you have**
- Passion for the beauty industry
- 1+ years of customer service experience
- Contact center experience (considered an asset).
- The ability to listen attentively and use the information provided by the customer to tailor responses and actions to meet the customer’s specific needs.
- The ability to serve customers using strong customer service and decision making skills
- An outgoing and friendly personality.
- Excellent verbal and written communication skills to provide a luxurious client experience through tone and word selection.
- Organizational skills and the ability to perform tasks with accuracy and timeliness
- internet and computer savviness, especially experience in e-commerce and online shopping
- Flexibility to work in a dynamic shift environment - weekends and evening shifts may be required.
- Ability to type 30-35 WPM minimum with accuracy
- The ability to successfully pass a background check
- **The understanding that although this is a Work from Home position, you must be located in Winnipeg.**
- IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

Pay: $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Vision care
- Work from home

Schedule:

- 8 hour shift

Work Location: In person

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