Customer Experience Associate

7 days ago

Airdrie, Canada Traveland RV Canada Full time

**Customer Experience Associate**

Are you a proactive communicator with a knack for customer service and sales support? Join our dynamic team as a Custo and play a key role in driving customer satisfaction and sales sucess.

**Responsibilities**:

- Conduct outbound follow-up calls to leads and existing customers from our database (cold calling included)
- Engage customers to assess interest in updating or purchasing new units
- Schedule and confirm appointments for the sales team
- Support the sales floor with Be-Back customers and manager CRM follow-up tasks
- Handle lead management and maintain excellent customer communication

**Qualifications**:

- Strong phone communication skills and a friendly, professional demeanor
- Comfortable cold calling and appointment setting
- Experience with CRM systems preferred
- Organized, detail-oriented, and a team player

**What We Offer**:

- Competitive hourly wage
- Bonus commission structure based on performance
- Supportive team environment and opportunities for growth

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